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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pretty bad ! Waited waited waited for 4hours for an oil change and check a tire
Business response:
We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Marrisa Curti at 302.395.7541 at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.
I was not impressed and apparently they did not test drive my vehicle before or after service because there is a wiggle in the back tire where it was hot and supposedly repaired.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
I brought my Tacoma here for a second time in order to fix an issue of error codes as well as get my 60k service. Angela told me at 8am that my truck would be done 2-3pm. It was switched to Matt Gil who did not finish my truck until 8pm. And he still did not fix the error codes. He also told me at 8pm my brakes were low. If I was told earlier, then I would have gotten them replaced. I brought my truck to another Toyota dealership and had both my brakes and error codes fixed within 1 hour.
Business response:
We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Marrisa Curti at 302.395.7541 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Not too happy with the work...greatful for the rental, but it was terribly DIRTY.....
Business response:
We regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to Marrisa Curti at 302.395.7541 so we can assist you further.
The promised timing needs improvement along with "recommended & required " they are 2 different meanings and just have a conversation with the client not come across as if this all must get done today and you have to do it today and you will pay high premiums or you won't be able to leave!! Impressions/ presentations are everything in the Auto Industry. My immediate service writer I believe, Marissa, names I'm bad with, she was outstanding. No issues with her. Its the folks around her in my service process that need imp... read more
Business response:
Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.
When I took the car in the gentleman that assisted was friendly & attentive. He called told me what he would have for me when I picked my car up. Went to pick it up & no one knew anything they kept telling me to call in the morning and speak with him. She was nasty and dismissive.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
Was not given any status of car. Brakes, tire wear , or just the basic condition of my car. More importantly I felt almost mocked when inquiring about the purchase of new car and what features it would have. I bought my last car from Price Toyota but definitely not my next one. Only positive was that I was in an out in a timely manner.
Business response:
We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Marrisa Curti at 302.395.7541 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Service was OK but a question regarding the noise of the parking brake actuator was not sufficiently answered.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
VERY POOR, I TOLD THE SERVICE GUY THAT I HAD MY TIRES ROTATED DURING THE PREVIOUS INSPECTION. HE TRIED TO DISPUTE ME. IF THE SERVICE PEOPLE WOULD STOP TAKING MY SERVICE PAPERS OUT OF THE CAR THERE WOULDN'T BE ANY ISSUES.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,564 reviews.
When is Price Toyota open?
Price Toyota is open now. It will close at 9:00 p.m.