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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought my car in because I needed a new wheel and I wanted my recently installed auto start removed because it was faulty and I was lied to about multiple aspects of it. They took my autostart out and never refunded me the absurd price I paid for it. Not only that, but they told me they would have to order the new wheel but it would be in in 1-2 days. That was almost 2 weeks ago. My last two attempts at service with Price Toyota have been absolutely garbage
Business response:
Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to John Hughes at 302.395.7622 at your earliest convenience so we can understand your situation better in order to try and turn your experience around.
I was told everything was good, but the next week my oil light came on. I was charged $150 for that. I went back got the oil change and a tire rotation and now my driver side tire shimmers really bad. I'm beginning not to trust your company any more.
Business response:
Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience when visiting our dealership. At your earliest convenience please reach out to Marissa Curti at 302.395.7541, so we can investigate further for you. Thank you and have a great day.
just want money...not trustworthy.
Business response:
Hello, thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please reach out to Marissa Curti at 302.395.7541 so we can investigate this for you.
Would have given them a five star except that they always try to have you pay for additional work that they want to do but wasn't requested, i.e., draining brake system and replacing brake fluid. Just feels like they are trying to "upsell" you.
Business response:
Hello, thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please reach out to us if you have any questions.
No Uber offered even when requested online. The paperwork said tires rotated but they were never moved.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Pretty bad ! Waited waited waited for 4hours for an oil change and check a tire
Business response:
We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Marrisa Curti at 302.395.7541 at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.
I was not impressed and apparently they did not test drive my vehicle before or after service because there is a wiggle in the back tire where it was hot and supposedly repaired.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
I brought my Tacoma here for a second time in order to fix an issue of error codes as well as get my 60k service. Angela told me at 8am that my truck would be done 2-3pm. It was switched to Matt Gil who did not finish my truck until 8pm. And he still did not fix the error codes. He also told me at 8pm my brakes were low. If I was told earlier, then I would have gotten them replaced. I brought my truck to another Toyota dealership and had both my brakes and error codes fixed within 1 hour.
Business response:
We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Marrisa Curti at 302.395.7541 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Not too happy with the work...greatful for the rental, but it was terribly DIRTY.....
Business response:
We regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to Marrisa Curti at 302.395.7541 so we can assist you further.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.