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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was in about a year ago got new wipers was told they were wore out. Shouldn't new wipers last longer 10000 miles. Said they would look at them still making a lot of noise. Disappointed
Business response:
Thank you for your feedback! We're sorry to hear about the issues with your wipers. Please reach out to Marissa Curti at 302.395.7541 so we can look into this further and resolve the issue for you. We appreciate your feedback and look forward to assisting you!
I hate price Toyota service center and collision center they called professional but they aren't realy professional they fixed my car and took almost 3 month which I had to 3,4 time went back and show them that look it's not properly fixed and like always excuse excuse I'll never go their again ever
Business response:
Hi, We're very sorry to hear about your frustrating experience with our service and collision centers at Price Toyota. Please reach out to Marissa Curti at 302.395.7541 so we can address your concerns directly and work to make things right. Thank you for bringing this to our attention.
Service shop failed to inflate the tires I asked them to rotate. This is sloppy workmanship.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Bad from the start. Made appointment via phone and upon arrival I was told that I didn't have an appointment after driving from NJ and having my wife follow me. I specifically told the service writer that I absolutely did not want this to be on CARFAX for any reason whatsoever because it was just a recall. Didn't happen. Then I was called by service writer that there was so many other things that needed to be fixed. This was just a recall for seat belt tensioners. My car is maintained by a local mechanic. This isn't the firs... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I don't like waiting too long.
Business response:
Hi, Thank you for your feedback! We understand that waiting can be frustrating, and we'll work to improve the process at Price Toyota.
Price Toyota charged me for 4 set of tires, installed it and in the purchase agreement I was supposed to get free tire rotation every time it's due, well I got charged $30 for tire rotation, after I asked about it I was told someone will call me back with an answer, guess what, that call never came through. About my tires, well they wanted another $180 for alignment and said I need to buy a new set of tires because I didn't do alignment and that two of the tires wore out. Am not going back there again. I have only services... read more
Business response:
Thank you for your feedback regarding your recent visit. We have made multiple attempts to contact you regarding a possible refund as well as to discuss the recommended tire replacement and alignment on your vehicle. Unfortunately, with over 54,000 miles on the current tires and the current wear, it is recommended that the tires be replaced and that we perform an alignment for $139.95, as listed on your paperwork. Please feel free to call Marissa Curti directly at 302-395-7541 so we can discuss your concerns further.
They did not put my spoiler on.
Business response:
Hi there, we're truly sorry to hear about the issue with your spoiler. This is not the standard of service we strive for. Please contact Travis Cooper, our General Sales Manager (302) 322-8600 directly so we can resolve this for you promptly and make things right.
I wish that all the coils were replaced back in March instead of just the one that was bad. Now that the other 3 was replaced, other issues are showing up. I still would do like to thank Marissa.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Terrible they did an oil change and multipoint inspection and my car overheated
Business response:
Hello, we're sorry to hear about the overheating issue with your car after the service. Of course, this is not the experience we aim to provide. However, upon further inspection, we did confirm the overheating was unrelated to the oil change that was performed but instead due to an unfortunate failure after the service. We have since made multiple attempts to contact you and try to find a resolution, so please get back to us at your earliest convenience and we can discuss different avenues for repair.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.