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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service is horrible they will not accommodate to help you get your car fixed that you brought from them!!! They make excuses because they really don't want to do the work
Business response:
Hello, we're sorry to hear that your experience did not meet your expectations. We are more than willing to help service and repair the vehicle you purchased with us. However, in order to perform proper repairs, we must first perform a proper diagnosis to determine that cause of failure, which it looks like you declined at the time of service. Please feel free to reach out to me directly at 302-395-7541 and we can discuss the steps for diagnosis as well as repairs. Thank you again for your feedback.
Horrible experience Unorganized poor customer service pure Chaos. Sad that this service center tarnishes the toyota brand. Which now seems to be reliable vehicles. Extremely poor service. Never again will I torture myself or my vehicle servicing here.
Business response:
Hi there, we're truly sorry to hear about your recent experience. We strive for high standards of organization and customer service, and it's clear we fell short in your case. Please reach out to Marissa Curti at 302.395.7541 directly so we can address any concerns you might have and work to make things right. Thank you for bringing this to our attention.
Unfortunately my last visit to the business was not a pleasant one. Look out for those discounts they offer on services because you cannot use them along other services. I had discount offer for tires, oil change and overall service and they would only accept using the tire discount. It would be easier to schedule a visit for each of the discounts and use them individually.
Business response:
Hello, we're sorry to hear that your recent visit didn't meet your expectations. We appreciate your feedback about the discount policies. Our goal is to provide a smooth and transparent experience, we apologize we didn't meet your expectations. Unfortunately, all offers that come from Toyota cannot be combined with any other sales or discounts, but we will always apply the one that saves you the most! If you have any further concerns or need assistance, please feel free to reach out directly.
The service was for a software update. Took a couple of hours for this to be completed. Seemed like a long time for this to take place. Would have been nice if the service writer could have given me a heads-up about the approximate wait time.
Business response:
Hi, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the time it took to complete the software update. Your input is valuable to us, and we'll work on improving our communication to provide better service in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your business at Price Toyota.
I don't know what happened but this was my favorite Toyota service center till my last visit. Customer service was awful from beginning to end. Plus I had to call 3 times before he finally ordered the Uber to pick me up now making me late to get my kids from school. I left wondering if everything was even done that I paid for !
Business response:
Hi, We're deeply sorry to hear about your recent experience at Price Toyota. This does not reflect the level of service we aim to provide. Your feedback is invaluable to us, and we want to make things right. Please reach out to Marissa Curti at 302.395.7541 so we can address your concerns promptly.
The service on this trip was horrible from the beginning the original rep was very black of knowledge and black of customer service abilities this had to be reported to the service manager who displayed the same attitude very condescending I was without a car for over 3 days filed a complaint with the Toyota corporation but no one has returned my call at this particular time to discuss or to make corrective actions I am very disappointed with Toyota!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Horrible experience. Drove an hour to dealership truck had mechanical issues. After they told me it was serviced and repairs were done. Instead of apologizing they denied it. We're not truthful and we're still trying to squeeze every penny.
Business response:
We're deeply sorry to hear about your negative experience with us. Your satisfaction is our top priority, and we apologize for any inconvenience caused by the issues with the truck you came to see. We take your feedback seriously and will address these concerns internally to prevent such situations in the future. If you'd like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to Chris Earley at 302.395.7530.
I don't know why Price is reporting anything
Business response:
Thank you for reaching out to us. We apologize for any confusion or inconvenience. Please feel free to contact Marissa Curti at 302.395.7541 for further assistance or clarification. We're here to help!
My last experience was very poor unfortunately. I suddenly had some serious electrical problems which was making my car unsafe to drive. I took it to the dealership immediately and after a day it was diagnosed as issues with aftermarket speakers I had professionally installed. I retrieved my car and took it to the business I had my speakers installed at. They were very skeptical that they were the issue but did the work Price Toyota asked. The first thing they told me is that they noticed water in my headlight and believe... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.