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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Interior was not detailed properly. Dirt in some places and in other spots spray cleaner was puddled and not wiped down.
Brought my car in for service and they gave me every reason on why they could not fix it. It was just a TPMS light so it wasn't a hard issue. I will never bring my car there again.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I really like the lady that waited on me and the service I received thank you
Business response:
Hi, thank you for your feedback! We're glad to hear you had a great experience and that our team member provided excellent service. However, we noticed you left a one-star ratingif there's anything we can do to improve, we'd love to hear your thoughts. We appreciate your visit to Price Toyota!
Oil change was just normal, average. However they performed an alignment an failed to give me the alignment sheet. I requested it on site and over the phone. They promised to have a manager address it. Despite two other phone call, they did not provide me with a technical paper record of the alignment.
Business response:
Hello- Thank you for your recent feedback. I know you have been working with our Assistant Service Manager, Mike, in terms of getting the requested information from your recent visit. It sounds like everything has been handled, but please feel free to call me directly if you have any additional questions or concerns- Marissa Curti, 302.395.7541
Just stop sending these to me they are annoying
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I was scheduled for oil change and once I got there I was told that I didn't need one. Waist of my time.
Business response:
Hello, we apologize for the inconvenience you experienced. We strive to provide accurate information and timely service, and we regret that this was not the case during your visit. Please reach out to Marissa Curti at 302-395-7541 so we can address your concerns and ensure a better experience moving forward. Thank you for your feedback!
Car needs fixing it hasn't gotten as yet
Business response:
Hi, Thank you for your feedback and we are sorry to hear that your issues have not yet been resolved. However, we look forward to assisting with the repair this week during your scheduled appointment. If you have any further questions or concerns, please don't hesitate to contact Marissa Curti, 302.395.7541. Thank you, Marissa Curti Service Manager Price Toyota 302-395-7541
I'll be looking for another way to service this vehicle. Service has not met my expectations!
Business response:
We're sorry to hear that your experience did not meet expectations. We always strive to provide excellent service, and we appreciate your feedback. Please reach out to Marissa Curti at 302-395-7541 so we can address your concerns and work towards a solution that meets your needs. Thank you for giving us the opportunity to make things right.
I took my car to Price Toyota to have my left axle replaced, and my car was damaged. A panel on the inside of the left fender had to be replaced. There was a deep scare on the left fender, also. The paint job was horrible. When I complained, I was told that I would have to have it fixed at my expense. I'm seeking legal counsel.
Business response:
We're sorry to hear about your experience at Price Toyota. We know you were previously working with a member of our staff regarding your concern about your front bumper and the offered options. Please reach out directly to Marissa Curti at 302.395.7541 so we can further discuss your concerns. Thank you, Marissa Curti Service Manager Price Toyota 302-395-7541
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.