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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
No customer service I went there again. I took the company car brand new G 63. Don't even offer a Car Wash For service B The worst Dealership I have seen the sales people are very rude service people good on the phone but they suck when you see them in person they offer no customer service it all don't waste your time in this place
Business response:
Hi Faiz, I’m sorry to hear that your experience at Mercedes-Benz of Bakersfield left you feeling so disappointed after bringing in a brand new G 63 for Service B. We regret that the interactions you had with the sales and service staff left you feeling that your business was not appreciated. While experiences can differ from one visit to another, we value hearing directly from you about what you encountered. We hope you will give Mercedes-Benz of Bakersfield another opportunity to provide the level of service you expect from... read more
I would leave a zero if I could. My husband took my 2023 Mercedes GLE450 in because the ac vents in the back seat on the rear pillars were not working properly . When checked in Bailey she even witnessed them not working . Two days later Mercedes texted my husband to pick up the car and we would be charged over 30O dollars because they could not find anything wrong with the car , and I even had the extended warranty to cover the ac going out which clearly it wasn't working properly if it only works part of the time . Fast fo... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
I arrived for a 9:00 AM service appointment for my sprinter van. For a recall and an oil change. I arrived with my 4-year-old special needs child. After I got my child out of the van, the female service advisor said the work would take the entire day. I told her I was from out of town..She then flatly refused a loaner vehicle , stating they do not provide loaner vehicles for "Sprinter Vans" and noted that they are a "family-owned" business. The delivery of this policy was incredibly condescending, treating my vehicle as "les... read more
Business response:
Hello Andrea, I am sorry to hear that your visit to Mercedes Benz of Bakersfield did not meet the level of service you expected. We value every customer who trusts us with their vehicle, and your concerns about your appointment experience and communication are important. Please reach out to us at your earliest convenience so we can learn more about your visit and discuss how we can address your concerns.
Terrible service if I could give 0 I would . She insisted I needed "B"service when my car said "A". Now my car tells me I will need B service again in a year but I'm told it goes between "A/B" every year .. My fluids weren't properly filled, I asked if they would wash the car after service she assured me it would be when I arrived because she told me my was ready , car was not washed and dirtier than when I dropped it off . I made sure to ask about the coupon promotions they had & if I qualified , she said yes & when I got m... read more
Business response:
Hi Richard, I’m sorry to hear your experience at Mercedes-Benz of Bakersfield did not meet expectations. This is not the experience we aim to provide, and your feedback will be shared with the team so it can be properly addressed and reviewed.
This was the worst Mercedes dealership service I have ever seen and experienced. I had to spend the night in Bakersfield as I was traveling through on a late Friday night when my check engine light went on. I didn't want to risk driving through tehachapi and the Mojave desert so I decided out of caution that I would take the car to the shop and felt lucky there was a Mercedes in town. First thing Saturday morning I go and wait for them to open. Once they opened I explained I had a check engine light and that I was hoping the... read more
Business response:
Hello, we sincerely apologize for the experience you had with Mercedes-Benz of Bakersfield. We understand how stressful it must have been dealing with unexpected vehicle issues while traveling. Your concerns regarding the diagnostic process, update communication, loaner availability, and overall level of customer care are taken very seriously. This is not the level of service we aim to provide. Thank you for taking the time to share these details as your feedback is important and will be reviewed with our team.
I do believe Mercedes of Bakersfield does price gouging and they also replace your brakes with a lower grade and not a good quality brakes within the last two years I've had my brakes changed three times and it's always the same situation each time I get my brakes done about two weeks later they start squeaking. I take them back to them. They say no problem. I take it back again no problem. Next thing I know all you need is rotors. I'm so glad this class action lawsuit is in place my screen on my S class goes black and they ... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
I am leaving one star only because zero stars is not an option. My recent experience with the Mercedes‑Benz of Bakersfield service department was deeply disappointing and felt more like price gouging than premium service. A routine "B" service combined with a transmission flush cost over $2,200, required a nine‑hour turnaround despite having an appointment, and no hospitality vehicle was provided. When I scheduled the appointment, I was told that an additional shop had been added to reduce wait times, yet that was clearly n... read more
Business response:
Hi Jake, we’re very sorry to hear about your experience at Mercedes Benz of Bakersfield. We understand your frustration with the long wait, unexpected fees, and issues with the coupon. This is not the level of service we aim to provide. Your feedback is important, and we encourage you to reach out to our management team so we can review the situation and work toward a resolution.
Be very careful when accepting a loaner vehicle from Mercedes-Benz of Bakersfield. My mom took her car in for routine maintenance and was given a loaner vehicle. After returning it, she was charged over $1,200 for a very small scratch on the front bumper that I was not even aware had happened. I'm attaching photos so people can see exactly what I'm referring to. The mark is extremely minor, yet the charge was over $1,200. I understand being responsible for damage, but the cost for something this small seems very excessive... read more
Business response:
Hello Edithly, we’re very sorry to hear about your mom’s experience with the loaner vehicle at Mercedes-Benz of Bakersfield. We understand how frustrating it is to be charged unexpectedly, especially for minor damage, and we take feedback like this seriously. We encourage you to reach out to our service team so we can review the situation and address your concerns directly.
Overall quality. How can you expect to get warranty work and not provide a rental for said work. Very disappointing service.
Business response:
Hello Nestor. We are sorry to hear about your experience at Mercedes-Benz of Bakersfield. We understand how frustrating it can be when warranty work impacts your transportation and a rental is not offered. Your feedback is important, and we would like the chance to discuss this further and see how we can make things right. Please reach out to our service team so we can assist you.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,431 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.