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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Outstanding service with John Hoffman and the service dept. Had my RV towed from lost Hills by a tow company refered by the dealership and I was in the service dept 10min before closing time and Mr Hoffman stayed late to get me checked in. the very next day I get a call from John with an estimate of repairs that was submitted to my ins co. I had little hope these damages wouldbe covered and I was prepared to personally cover the cost. BUT thanks to John's experience on insurance processes , his encouragement and patience we... read more
Business response:
Thank you for writing about your visit with us. John is an asset to Mercedes-Benz of Bakersfield, and it is encouraging to hear he impressed you by delivering our trademark service. Best, Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
Service department - John H Professional and efficient. Prompt with scheduled appointments as well as service needed on an urgent basis. Parts counter is excellent as well.
Business response:
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome feedback! John will be delighted to hear that the team made your experience with us a pleasant one, so I will be sure to pass the message along. We look forward to the next time we may be able to do business. Thank you.
Surinder and Sam Awa over at Mercedes of Bakersfield are amazing. I have purchased two vehicles in the past couple months from this dealership and I have nothing but praise for them. No pressure sales, easy financing, great service and wonderful vehicles. An experience like no other dealership provides.
Business response:
On behalf of Mercedes-Benz of Bakersfield, thank you for sharing this great review. We truly appreciate your business. It is gratifying to know our team has once again made your car shopping experience a satisfying one. Thank you for choosing Mercedes-Benz of Bakersfield, give us a call at any time.
I don't know why there are so many negative reviews about this place.. Jennifer Peoples was my sales rep and she was just amazing! I had gotten there quite late (an hour before closing time on a Sunday) but throughout the whole process she did show any signs of annoyance or anything. She was super helpful and friendly the whole time and so was everyone else who had to stay an hour and a half past closing time just for us (sorry!). I believe my financial person was named Craig? And he was really friendly and an awesome guy. I... read more
Business response:
Paul, We really appreciate you being so kind as to write this review. We work very hard to provide each of our customers with a wonderful experience. Thank you for taking the time to notice those efforts and leave us this 5-star review. We appreciate your business and your recommendations. Come back and see us at any time! Best, Mercedes-Benz of Bakersfield Team
I stopped an looked at vehicle and I was greeted by Campbell. He was very polite and not pushy at all. The experience was great I was in and out in the matter of a few hours. The finance department worked fast and we were able to get the deal done and I was able to go on my way. I want to thank Campbell and the Finance department for making this purchase easy and affordable.
Business response:
Christian, Thank you for sharing your feedback with us. At Mercedes-Benz of Bakersfield, we strive to provide our clients with the utmost quality in customer service. We are pleased to know this was the case for you working with Campbell. We will be passing on your great feedback. We appreciate your business and congratulations on your vehicle.
Oscar Hernandez did a phenomenal job and provided exceptional service in helping me purchase my Certified Pre-Owned 2014 Mercedes-Benz CLA250. I would like to thank them for a smooth and easy transaction. Furthermore if you are looking for a new or used Mercedes-Benz or and type of cars, I would recommend Oscar Hernandez. Thank you guys so much!!!!!!
Business response:
Thank you for your feedback and recommendation, Norma. It's fantastic to know that Oscar was able to make your 2014 Mercedes-Benz CLA250 purchase incredibly smooth and easy. We look forward to working with you or anyone you might send our way in the future. Best, Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
Phil Turley, the sales representative, helped get my wife and I into our first Mercedes, I purchased a CLA250. This car has been on my list of dream cars to own, Phil did everything possible to get me the one I wanted. He is genuinely amiable and knowledgeable. The negotiation was painless, I got the payments and price I can afford without feeling pressured. The Sales manager was also helpfull as well (Don't recall his name, maybe joe or george villagomez). In Finance, I thought the numbers were off, but that was a mis... read more
Business response:
Jose thank you for taking the time out of your busy schedule to share your feedback! We truly appreciate it. Our team is happy to hear that Phil was amiable and genuine throughout your experience. We do apologize if our finance manager came out as pushy. We try to promote our warranty to help our customer feel protected. We are glad in the end she did respect your wishes. Congratulations on your new CLA250! All of us enjoyed working with you and we look forward to seeing you again. We will make sure to share your feedback ... read more
This by far was the best, easiest, stress free and no pressure car purchase I have ever made! Jennifer Peoples was my sales gal. She was so personable and not pushy at all. From the sale, to finance, to having someone go over the car completely and show me all the features, everyone was kind, courteous, professional yet personable. It was so unbelievably easy and stress free I could hardly believe it! Follow up contact has been very good. I had to go by and get a small ding fixed. They were prompt and courteous, not to menti... read more
Business response:
Natalie thank you for sharing your A++++ experience with all of us. We are delighted that Jennifer and our staff made this the best, easiest, and stress-free buying experience. Our staff strives to provide our customers with a professional and top-notch service you deserve. Congratulations and we hope you are enjoying your new Mercedes!
Phil Turley is the salesman of the year in our opinion! He will not rest until you are united with the car of your dreams! He's been our salesman for many many years and will continue to be forever! He is extremely knowledgable and explains things in a human way. He did not let us down and he's not the "cheesy" salesman either. The whole team at sangera in Bakersfield watches out for eachother and will do anything to be the best. They worked above and beyond to make sure our car was perfect when we rolled home with it.
Business response:
Jenni, thank you for taking the time to share your kind and thoughtful reviews! We truly appreciate the time you have put into your reviews and we are happy to have your family as a part of our own. Phil is a great employee and truly works hard to get his customer into their dream cars. It has been a pleasure to work with you again and we look forward to seeing you for service.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,431 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.