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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Unbelievable service! Dawn Cash was incredibly professional, knowledgable, helpful and attentive. It's rare to find this kind of exceptional service out there, especially when dealing with a car. Dawn helped me to understand what was wrong with my car, taking the time to explain, and was very patient. Really felt like I was in great hands. Every single time I called with a question, Dawn either answered immediately or called right back. There was never a time I was left wondering or in the dark. Her communication skil... read more
Business response:
Hello Caroline, Thank you on behalf of all of us here at Mercedes-Benz of Bakersfield for this awesome review. It is of utmost importance that our clients leave our dealership confident and happy with the level of service they received. I am happy to hear about your positive experience with Dawn and Jose. We appreciate your business and we look forward to seeing you again. Thank you. Give us a call if there is anything else we can do for you.
I have purchased a lot of vehicles in my life, the majority of which have been in the luxury sport class. I wanted to get out of a lease I was currently in with a different Mercedes dealership who was less than helpful. Taking a chance I contacted this dealership, I was connected with Jerry Hamon. Even though he had nothing to gain from helping me, he went over and beyond the level of customer service I could have imagined. Because of his help, I decided to drive the hour and 1/2 to give him our business. He was professional... read more
Business response:
Daphne, it was a pleasure to read about your recent purchase experience. Congratulations on your new car! Jerry is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied Mercedes-Benz of Bakersfield customer. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! Best regards, Hassan Halevy - Director of Marketing
I purchased the cls550 and it is AWESOME!!! Great power!!! The service was above and beyond good. I came in to the store during closing and was unaware that the store was closed. The store stayed open and went over everything with me without rush. When I picked up the car the next morning I found out that the store was closed however they did not mind helping me. The car was parked with a red bow on it and super clean. This by far is the best coupe I ever purchased. The car is perfect for me because I do not have small ... read more
Business response:
Sara, congratulations on your CLS550! I am happy to hear you are enjoying your purchase. Our team works incredibly hard to exemplify the Mercedes-Benz of Bakersfield commitment to customer care and we're so thankful that your time with us was well spent. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Take care! Hassan Halevy - Director of Marketing
I purchased a beautiful used Lexus IS 250 F from Mercedes Benz of Bakersfield. I met Surinder and we did a quick test drive and immediately was happy with the purchase. I wasn't pressured and have a dream car at a great price. Thank You Surinder for everything..
Business response:
Cruz, thank you and congratulations on your purchase! Surinder is one of the best at his career and your review is spot on. We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new Lexus IS 250! Follow us on Twitter and like us on Facebook to catch the latest specials! Hassan Halevy - Director of Marketing
I just bought a used Acura TSX wagon from Mercedes Benz of Bakersfield on Jan 11, 2014. I have never experienced such a high level of professionalism and efficiency in any dealership with whom I've done business. The entire process was enjoyable from the start when I contacted the Internet Sales Manager, Surinder, about the car. Surinder was responsive and helpful on the phone and via email. We made an appointment to meet, and he was obviously prepared and ready for me when I arrived. The car was waiting just steps from... read more
Business response:
Kent, thank you for taking the time and traveling down from San Mateo to see Surinder, PJ and the rest of the Mercedes-Benz of Bakersfield team! We really appreciate the positive review about our dealership. We will be there for you for many years to come. Enjoy your Acura TSX wagon. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. All the best, Hassan Halevy - hhalevy@sangera.com, 661-... read more
Overall quality. How can you expect to get warranty work and not provide a rental for said work. Very disappointing service.
Business response:
Hello Nestor. We are sorry to hear about your experience at Mercedes-Benz of Bakersfield. We understand how frustrating it can be when warranty work impacts your transportation and a rental is not offered. Your feedback is important, and we would like the chance to discuss this further and see how we can make things right. Please reach out to our service team so we can assist you.
The worst customer service I-have been. From the sale manager to the service manager all the way down they have zero experience. It is a shame to even waste your time with those people.
Business response:
Hi Faiz, we are very sorry to hear about your experience at Mercedes Benz of Bakersfield. What you described is concerning and not reflective of the standards we expect from our team at any level. We would appreciate the opportunity to learn more about what happened and discuss this directly with you. Please reach out to us so we can better understand your concerns and work toward a resolution.
To the owners of Bakersfield Mercedes I am writing to formally complain about my recent service experience at Mercedes-Benz of Bakersfield, specifically involving the Service Manager, John Hoffman. I purchased a 2026 Mercedes-Benz G550 on November 15, 2026. Just four days after purchase, the check engine light came on. I returned the vehicle to the dealership immediately. Although the light turned off shortly before arriving, I still left the vehicle for inspection, was issued a loaner, and returned two days later. I was ... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
My 96 yr old mother has been bringing her car into the service dept for almost 25 yrs. Its an old car but she has been given the runaround and taken advantage. She has spent close to $10k in repairs on a car worth a mere 5k tops. They replaced her car battery 2x in less than a year and had the nerve to charge her for the 2nd battery when it should have been under warranty. Deeply dissatisfied and disappointed that a "reputable" business would take advantage of a 96 yr old frail woman. Shame.
Business response:
Hello Laurie, we are very sorry to hear about your mother’s experience at Mercedes-Benz of Bakersfield. This is not the level of service we expect for any customer, and we understand how upsetting and frustrating this situation must be. We take concerns like yours very seriously and would like the opportunity to review what happened. Please consider reaching out to us directly so we can address this matter and work toward a resolution.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,295 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is closed now. It will open at 9:00 a.m.