Mercedes-Benz of Bakersfield

Rosella P. 

on Yelp

3 years ago

I purchased two vehicles f3om here a merecedes 2108 cla and a hyndai elantra I asked for I inspections for the elantra that I paid over 10000 for they told me to get a lawyer. So guess what I'm coming for you. They said the manager they don't have to provide documents of them inspectiing a vehicle prior to you purchasing it from them so I would not buy f3im this dealership see you in court as this manager told me 

Lizet A. 

on Yelp

3 years ago

If I could leave no stars on this Mercedes Benz dealership I would! So disappointed not only I thought buying a Mercedes Benz I was going to get treated like royalty but that was the complete opposite! I took my car to get the Service A maintenance! I was told I would get a loaner meanwhile the car was getting serviced! When I sat down with the service consultant Maria she asked if I had a California Drivers license I told her no I had a Florida DL ( due to the fact I'm a military spouse and we move a lot) well she stated sh... read more

Lexy M. 

on Yelp

3 years ago

*They don't give loaner vehicles to first time customers at this dealership* My mom called to bring her car in for service but was told by staff that she won't be able to get a loaner car because they have a policy against giving loaner vehicles to first time customers. My parents moved to Springville, and it's a 2 hour commute to the nearest Mercedes Benz store, but they're not able to have their car serviced because of this ridiculous policy which the owner of this MB location has set. My mom has been a customer with Mer... read more

Thomas G. 

on Yelp

3 years ago

I'm writing this review in hopes no one else has the experience I've had and so that MB can address the issues with their site. This review is specifically regarding the mbparts.mbusa.com website and those who support the site at this dealer location. I will be including my BBB complaint # once it has been filed. Main Complaints: - Major Lack of Site Support - Mis Advertised Parts for Sale on the site - Zero Order Support Once Placed - No Response to Support Request Submissions Summary of main Issue: I've order parts fro... read more

Karl H. 

on Yelp

3 years ago

I took my c-230 in to have the rear-side window replaced. They did replace the window, but in doing so pulled the lining loose on a section. When I pointed it out, I was ignored. I reported them to the BAR, and they even agreed that it was the dealerships fault, but still refused to fix it. (The BAR cannot force them, but when too many complaints are not fixed, they pull their license). Their excuse? It's a 20 year car. My answer: It shouldn't matter if it was 100 years old, if you damage it, you should take responsibility a... read more

Marisol T. 

on Yelp

3 years ago

Took my car in for maintenance 9/13 at that time I also inquired about replacing a part that they had to order (nothing to do with the maintenance part) The guy Jarred quoted me 1200.51 total for parts and labor, my husband and I agreed and also paid up front that morning as you can see in the transaction posted on the pics with date and time! So left the car there and my husband picked it up at 5pm that day and paid the balance for the maintenance performed which was 1092.27 as you can see in the pic, mind you the guy Jarre... read more

Alex Z. 

on Yelp

3 years ago

This is the most rude dealership I have ever been to. There customer service is complete shit. The assistant manger Brian was no help doesn't even explain anything wrong with my car. When I tried asking him more questions about my car he just ignored me, most definitely will never be coming back to this shitty ass dealership. 

Dale J. 

on Yelp

4 years ago

If I could leave zero stars I would. Brought in our car for warranty work again and had the worst experience. They never notified us that the car was ready for pickup and John in service was very rude on top of it all. They drove the car for over a 1000 miles and the gas tank was 1/2 a tank less than when it was dropped off. All they did was reset the computer as their fix. This is the second time dropping it off for this issue. I will be be getting rid of this vehicle and never come to this dealer ever again 

Kim M. 

on Yelp

4 years ago

I am so disappointed, first let me say I thought I could trust this dealership. One of my cars that I was purchasing a couple of years ago this dealership found out that it was in an accident and the other dealership did not disclose it to me. This is why I was giving this dealership my business (BIG mistake). They called me and said that they had the car that I was looking for. I live an hour away from the dealership so they said they would let me know when I can be on my way after they do their (inspection) of the vehicle!... read more