Mercedes-Benz of Bakersfield

Jim S. 

on Yelp

a year ago

I've had problems with my new Mercedes. I leave an important message with NO returned call...ever! 

Mariela M. 

on Yelp

a year ago

If I could give this a one star I would. I took my car in because the piston was cracked and now I don't have a functioning car. The warranty not only wants me to pay $7,500 for the engine to be pulled and see what causes this crack when this piston is a lemon. Warranty does cover engine issues and now doesn't want to cover the piece of the engine that is not allowing my car to run properly. My car is not even at 36k miles and I've only owned it for two and a half years. Just seems like they want to make money off me. Who bu... read more

ProfG999 .. 

on Yelp

a year ago

They are running a scam with loaner cars. They do a lame walk around, say everything is good, but when I returned he not only took my copy of the paperwork for the walk around but tried to claim I damaged the car. There were two scuffs on the rubber below the bumper that were there when I got the car. I don't know how anyone could have done that. It's below the bumper. Apparently someone at Mercedes scratched it, somehow, and decided to blame it on a customer. They said it would cost over $800 to repair it. I refused to pay ... read more

Chuck D. 

on Yelp

2 years ago

Zero stars. Please read my Google review for the sister store Sangera Subaru. You won't ever go there again. And don't let anyone you know go to these disreputable dealerships either. They are the worst! 

Sunita K. 

on Yelp

2 years ago

Sangera Mercedes is the definition of bad service. My family had a blown tire on our way to Modesto from Los Angles last Saturday in our EQS 580. Our car was towed to this Bakersfield dealership and the service department told us a new tire needed to be ordered and we would not get the car back till Monday. The service person informed us since we were not their customer we would not get a loaner vehicle. We have a two year old baby with no way of getting back home and were stranded. They had no sympathy for that fact and gav... read more

Elisa Gaby M. 

on Yelp

2 years ago

I was very hesitant to call this dealership after reading all the reviews but I did because is the only one in Bakersfield (we recently moved here) I called to schedule an appointment for a RECALL notification and I was told that if you didn't buy your car there or haven't stablished a relationship with that specific dealer you would not be provided with a LOANER... We, my wife and I have owned a total of 6 Mercedes Benz (2 purchases and 4 leases) and we have never heard that before.. So we are to build a relationship with t... read more

Tesa R. 

on Yelp

2 years ago

Treat woman like they don't have any info.. Talk down like we are stupid.. Have beautiful vehicles.. but fo r want to fo any work on make a deal.. So disappointed in this place.. 

Jay M. 

on Yelp

3 years ago

my car was part of a recall on the sunroof and airbag, I brought it in, they replaced the airbag and tried to charge me for the SRS diagnostic. they said the SRS would remain on and quoted me to fix it. I declined and got in my car and the SRS light was off. ( and they tried to charge me to fix it before seeing it) I was cleaning my car the next day and noticed my floor mat was not there anymore. after that I checked my sun roof which was not operating properly after they worked on it. I called and spoke to the service mana... read more

Mariano G. 

on Yelp

3 years ago

low balled me on my gwagon they didn't know what they were talking about . Called me a few days later asking I wanted to trade for a maybach lmao clown asses