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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was hoping I wouldn't feel the need to write a scathing review about my experience at your dealership. I had dropped off my S class for a simple service that went poorly resulting in me not getting my vehicle two days after my drop off. The service manager helped me out and made it all better and I was very pleased with the outcome and was happy and ready to take the other 4 Mercedes we have there for future services and business. But then I received my vehicle, the floor mats, shifter column, seats, and door COVERED in bl... read more
Business response:
Joseph, I have read your review, and I want to start by apologizing for not only for the delay on your vehicle but for the the condition in which you received to vehicle. Your comments will be reviewed with our team to make sure we improve upon this issue. We hope you allow us the opportunity to earn your trust in the future.
Talking to the girls that make appointments is like pulling teeth. I really wish you could do this online or try to hire people who are more intelligent and less annoying. I deal with morons every time I call and deal with front desk in person. Rest of the place is fine
Business response:
Courtney, we apologize if you feel your interactions did not live up to those expectations. We are truly sorry you were not satisfied with your recent experience. Thank you, and we hope for an opportunity to better serve you in the future.
They have the worst costumer service. I brought my car in for an airbag call in and waited several hours just for them to say they don't have the right airbags. Then as I was waiting for 15-20 minutes just for them to ask if I have been helped. Horrible costumer service all around.
Business response:
Brandon, Thank you for bringing these concerns to my attention. I apologize on behalf of our team for not providing you with the service that you deserve. Customer satisfaction is a top priority here and it is unfortunate that your needs were not handled in the way our customers have come to expect. We will address your experience with our team to ensure this lack of customer service does not happen again.
I feel I could reach out to let you know about my experience and concerns I have after my visit to have my car serviced. On Friday, June 14, I arrived at my scheduled service appointment at 8:30 AM. The service advisor, Bryan Brown, checked me in and said he would let the service team know I would be waiting at the dealership to get the service finished as fast as possible. I was told the service would take 2-3 hours, so I didn't mind waiting at the dealership. By 11:30, I had not heard any updates on the status of my vehicl... read more
Business response:
Jose, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face, which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to pass on your feedback to our team so that we can improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
you guys gotta step up on customer service. the service manager needs to ask employees why theres a problem with my friends car instead of trying to cover up and finding reasons why it couldnt have been them saying the camera is outdated. he's really upset he has a new dent on his car and you guys wont do anything about it. now thats gonna be over $300 out his pockets when your company couldve easily fixed it.
Business response:
Enrique, Thank you for bringing this issue to our attention. I would like to extend my sincerest apologies for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. Your comments will be addressed with our team to ensure we improve upon these issues.
took my car for an airbag recall on may 14 2:58pm, dropped it off everything was going good and i thought the service was good. up until i got my car back and noticed they washed it. my cars paint looked and felt dry as if they used a degreaser. i had a dent on my driver door that i know wasnt there. hoffman the service consultant didn't want to show me video tapes of my car when i dropped it off and said the camera thats pointing where my car was isnt working. I'm going to be calling the Better Business Bureau, and anyone e... read more
Business response:
Hello Fernando, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face, which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to address your experience and ensure we improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
In stark contrast to our past experiences with Mercedes, the last three or four visits my wife and I were subjected to: - The person at the service reception desk aggressively berating a janitor/caretaker in front of customers because a snack at the bar was running low. - Dropping our car off to have the transmission looked at, only to receive it back four hours later stating the transmission mechanic is not at work today. - The person at the service reception desk yelling about another employee, continually, for more than 3... read more
Business response:
Hello John, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We are committed to providing a pleasant shopping experience and that always starts with great customer service. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. We will be bringing your comments to our team's attention to ensure w... read more
The whole service department is unprofessional and very unhelpful. I asked the service advisor (Bryan) when dropping off my AMG for warranty repairs, to inspect my car for a high performance driving event which he said he would do. I had given him a form to fill out by their technician, which he said he would be sure to have done since last time I had requested an inspection, it was not done. Fast forward a few days later, I get a call that my car is ready, but they are unable to fill out the tech form because they "feel lia... read more
Business response:
Hello Gautam, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to address your experience and ensure we improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
We have leased Mercedes-Benz vehicles for several years because we always received top notch customer service from dealers all over California. Unfortunately we experienced the worst side of customer service today at the Mercedes-Benz in Bakersfield: 5600 Gasoline Alley Drive Bakerfield, CA 93313. We traveled to Bakersfield and decided to drop by for service and to repair the car key battery. Not only were they not courteous, but also they had no respect for Mercedes-Benz customers if the vehicle was not purchased or le... read more
Business response:
Hello Moe, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We are committed to providing a pleasant shopping experience and that always starts with great customer service. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. We will be bringing your comments to our team's attention to ensure we... read more
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,295 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is closed now. It will open at 9:00 a.m.