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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very unprofessional and they most definitely do not keep their word regardless of any paper form offer they've given. I had gone in to get an offer on my Mercedes as requested in the email I received and as I went in they gave me an offer but since I was not sure if I wanted to accept the offer I left but was given a 7 day offer availability meaning that the offer that was given to me the day I went in would not expire until 7 days from then.... I called and spoke to Pedro and received an appointment for Friday to go throu... read more
Business response:
Santiago, we have read your review, and we are incredibly sorry. We are disappointed to learn of the impression your visit has left you with; yet, we want to assure you that customer satisfaction is our top priority at Mercedes-Benz of Bakersfield. Please feel free to give us a call when you get a chance. We appreciate it and look forward to speaking with you.
I was communicating with a salesperson regarding purchasing a vehicle that was available. I was also instructed to send copy of registration as well as pictures of my trade in. I kept very close communication with him and was pretty much guaranteeing that I would purchase the car. I made an appt and the evening before I was to drive 3 hours to buy the car I got a phone call from him saying he was sorry but the car just sold. Unbelievable and so unlike a Mercedes Dealership. He didn't even give me the opportunity to put ... read more
Business response:
Sherri, I'm sorry to hear about your disappointment with us. We hate the impression your visit has left you with. We want to assure you that customer satisfaction is our top priority at Mercedes-Benz Bakersfield. We'd like the opportunity to repair our relationship with you. Please feel free to give us a call to discuss this further. Thank you.
When I hear of Mercedes-Benz, I instantly think of luxury, expensive, and high end cars. Luxury should come with best customer service. Well, that's not what we received on Friday (9/10). Alica Vincent from the Parts Department instructed my husband to bring our car to their shop to get an estimate for a passenger side mirror. (FYI: our passenger side mirror is completely damaged). We get to the dealership and she comes out with a piece of paper and it has diagram of a side mirror. While she looks at the side mirror, I told ... read more
Ok I already posted a bad review for other reasons but 2 weeks ago I got my oil change which Alfred my service advisor assured me included topping off all fluids. Now I get a warning light that my windshield wiper fluid is low. I wonder if they even changed my oil! I'm going to another dealer next time...
Business response:
Edmund, thank you for leaving your feedback. We strive to make every customer experience enjoyable, and we are so sorry we've not been able to meet your expectations. We would like to know more about your experience and make things right. Please reach out to us when you get a chance. Thank you, we hope to hear back soon.
These people deserve a negative 6 stars they should be embarrassed to represent the brand Mercedes they are rude to their customers as well as you wait all day for them to check or service your car they don't even offer you to get a loaner car if you want one you have to ask for one and most of the time they are always booked. I think they have like 4. Also after they service your car they wash it but it is like if they washed it with degreaser because it looks dull and sticky which makes your paint job look horrible and the... read more
Business response:
Maira, on behalf of Mercedes-Benz of Bakersfield, we apologize for not meeting your expectations. Customer satisfaction is a top priority for us, and your experience with us was less than exceptional. If you could please give me a call at your earliest convenience, it would be greatly appreciated. We value our customers' opinions; we hope to hear from you soon.
They rarely answer the phone and all the workers are rude and don't like to help if you don't visibly have a lot of money. Really uncomfortable to get dirty looks or talked down to because I don't drive a brand new car. They also try to take advantage of you and charge you more than you need. Obviously lol. My key stopped working and I had to get it towed to Sangera and they refused to let me leave the car there, I had to pay to tow it back. They tried telling me it was the ignition switch and told me it would be $900 for th... read more
Business response:
Randa, we are incredibly sorry for the experience detailing in your review. I am so disappointed to learn of the impression your visit has left you with; however, I want to assure you that customer satisfaction is our top priority at Mercedes-Benz Bakersfield. We would like the opportunity to repair our relationship with you. Please feel free to message us; we would very much appreciate it. Thank you.
I have had the worst experience ever with Mercedes. I purchased a brand new Mercedes AMG and less then a month it broke down. Had to do a lemon lawsuit buyback and was misinformed by local management that I was clear to purchase a new vehicle. Wrong, I had to pay Mercedes to buy my broke down vehicle back and then pay for a new vehicle. Service department will not try and help, management will not return phone calls, Mercedes USA is even worse. Never again!!
Business response:
Justin, we are extremely sorry for the experience detailing in your review. We are very disappointed to learn that our team did not handle your case with the care and efficiency our customers deserve. We want to speak with you directly to understand better the circumstances you've described and reach a satisfactory resolution together. Please give us a call at your earliest convenience. Thank you.
Horrible sales department. I had my time throughly wasted by Joel Villagomez and Campbell Cameron. I was nothing but pleasant to both of them, they were supposed to get back to me regarding some figures, and instead of bothering to contact me in any way, I received the proverbial middle finger in return via unreturned voicemails, emails, and texts. No good deed shall go unpunished. I should've spoken to them like the dogs that they are. Moreover, this, mind you, was for a custom order car that is well into $100k OTD. Do your... read more
BEWARE of terrible customer service and Theft! ZERO STARS!!! First, let me start by saying I've never written a review on any company before -good or bad. Under the circumstances, I feel if sharing my experience helps even just one person...it's 100% worth it! On September 3rd I took my car to the Sangera Mercedes -Benz of Bakersfield service center in the Auto mall (5600 Gasoline Alley Dr.) for work on my vehicle. After the assessment I was prepared to be without my vehicle overnight for the work to be completed. I li... read more
Business response:
Delfina, I sincerely apologize for your recent experience at Mercedes-Benz Bakersfield. Customer satisfaction is a top priority for us, and, unfortunately, your needs were not handled in the way our customers have come to expect. I will bring your feedback forward with our team so that we can improve.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,295 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 8:00 p.m.