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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The worst customer service I-have been. From the sale manager to the service manager all the way down they have zero experience. It is a shame to even waste your time with those people.
Business response:
Hi Faiz, we are very sorry to hear about your experience at Mercedes Benz of Bakersfield. What you described is concerning and not reflective of the standards we expect from our team at any level. We would appreciate the opportunity to learn more about what happened and discuss this directly with you. Please reach out to us so we can better understand your concerns and work toward a resolution.
To the owners of Bakersfield Mercedes I am writing to formally complain about my recent service experience at Mercedes-Benz of Bakersfield, specifically involving the Service Manager, John Hoffman. I purchased a 2026 Mercedes-Benz G550 on November 15, 2026. Just four days after purchase, the check engine light came on. I returned the vehicle to the dealership immediately. Although the light turned off shortly before arriving, I still left the vehicle for inspection, was issued a loaner, and returned two days later. I was ... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
My 96 yr old mother has been bringing her car into the service dept for almost 25 yrs. Its an old car but she has been given the runaround and taken advantage. She has spent close to $10k in repairs on a car worth a mere 5k tops. They replaced her car battery 2x in less than a year and had the nerve to charge her for the 2nd battery when it should have been under warranty. Deeply dissatisfied and disappointed that a "reputable" business would take advantage of a 96 yr old frail woman. Shame.
Business response:
Hello Laurie, we are very sorry to hear about your mother’s experience at Mercedes-Benz of Bakersfield. This is not the level of service we expect for any customer, and we understand how upsetting and frustrating this situation must be. We take concerns like yours very seriously and would like the opportunity to review what happened. Please consider reaching out to us directly so we can address this matter and work toward a resolution.
John the service manager & Carly one of the service advisors are extremely rude and refuse to accommodate me after returning my vehicle they held onto for 5 days in awful shape , the service team failed to properly put the vehicle back together correctly and now buttons don't work on my car and I am left with a mess wouldn't not recommend getting your vehicle Serviced here they are not confident in what they do and will not take any accountability for their workers mistakes
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
i visited the Sangera Mercedes Dealership last weekend in order to view/drive a new SUV and inquire about lease deals. I currently own an older Mercedes C Class and it has served me well, so it would make sense to check into a new one. The young gentleman who came out to "help" us showed minimum interest, never once smiled, but did show us the available vehicles. After looking them over, I decided to sit in a particular car and examine the interior. To my surprise, the car had the gearshift on the column as opposed to th... read more
Business response:
Thank you for sharing your candid impressions of your visit. We’re glad to hear you’ve had a positive experience with Mercedes in the past, and we certainly want every interaction to reflect that same level of professionalism and care. Your feedback is valuable and will be shared with our management team. We hope to have the chance to provide you with a more positive experience in the future.
Would leave zero 100% Lies lies lies Also when they pull the "HEAD GUY" in he throws around loop holes out of anything these reps tell you! They trick you into spending more money lie there butts off! They tell you! "Well if you do an A, B, or C service then you get to take a vehicle home during any repairs or services! Then truck you into spending 700 on an oil change and tire rotation! Then to turn around and say there is a 3000 repair needed! Which I have an extended warranty! Now all the sudden since I got an ext... read more
Business response:
Hi Alexander, I’m very sorry to hear about your experience. What you described is not the kind of service we aim to provide. We would like to understand more and see how we can make this right. Please reach out to us at your convenience so we can discuss your concerns directly. Thank you for bringing this to our attention.
I've been a loyal customer of this dealership for quite some time, but lately, it's not living up to what it once was. I've had my car serviced here multiple times without any issues until now. I recently ordered a brand new vehicle. Whoever is running the front desk needs to be reassessed. The lady I interacted with set up my appointment without any prior discussion with me. When I asked about getting a loaner vehicle, she became confrontational and gave me an attitude. It honestly felt like harassment, as she seemed more ... read more
Just because you don't purchase a Mercedes Benz thru them their service department refuses to honor the premier warranty and wants to scam $450.00 diagnostics fee What a complete rip off
don't buy Mercedes. When you go to them they tell you we covered this and that and when you buy any vehicle from them and they get money they give a fuck and sales person tell you different story service person different story either way you have to pay so don't buy I give them one star because I have to post
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,431 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.