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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I've been hunting for the perfect Subaru the last few months. I wanted a particular color so I was looking online at dealerships outside of my city. I was stoked when I found a car that matched all my preferences. I called Mercedes-Benz of Bakersfield and was able to speak with someone right away. Brandon patiently answered my questions and told me he would calculate a quote and email it to me to look over. I received the email quickly and was shocked to find how great of a deal they offered me (like a ridiculously great pri... read more
Business response:
Congratulations on your new Subaru Forester Katy! I am happy to hear that you enjoyed your purchase experience. At Mercedes-Benz of Bakersfield, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Brandon was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that make it their dream vehicle. We look forward to working with you in the future.
The Mercedes service is outstanding, run by lead advisor John Hoffman! Thanks to his expertise and diagnostics, my 11 year old GL 450 with a ton of miles on it, now runs like an efficient Grumman jet! I have to set the speedometer so I don't break the speed limit because it feels like I'm going 40 when I'm doing 70! So quiet and smooth without a bump like a new car! He surprisingly had it detailed and ready in record time! I didn't even need a loaner which he kindly had available! Trustworthy to the Max! I was able to get in... read more
Business response:
Hello Peri, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome feedback! John will be delighted to hear that they made your experience with us a pleasant one, so I will be sure to pass the message along. We look forward to the next time we may be able to do business.
Five star service department! John Hoffman is my service advisor and it doesn't get better than this! Honesty is the policy here and they get it done right and quick without gouging the price! I was told by an auto chain that it needed this that and the other thing which would have been thousands of dollars but John told me otherwise after getting my car thoroughly checked out! He had the car ready in one day! This guy does not mess around! He kept me informed throughout the day via text messages. Unmatched service, prices a... read more
Business response:
Hello Elizabeth, Our customers deserve nothing but the best and I'm glad to hear you thoroughly enjoyed your experience at Mercedes-Benz of Bakersfield! Vehicles are vital assets to our daily lives and it is of the utmost importance that they are regarded as such. We are so thrilled to hear about your wonderful experience with John in our Service Department. Feel free to drop by if you need anything else!
Great car dealer with excellent service department. Helped me with the parts I needed and everyone was friendly and helpful. Very pleased with this dealer as we just moved here and always need parts and service for our Mercedes.
Business response:
Hello Grant, Thank you for the great feedback. At Mercedes-Benz of Bakersfield, we believe that vehicles are vital assets to our daily lives and they should be treated as such. We work hard to stand out from other dealer in terms of customer service and transparency. Please let us know if there is anything else we can do further your satisfaction.
I purchased a Subaru from Moe at the Mercedes dealer, he was kind, didn't pressure me, respected all of the questions that I asked. Moe and the general manager stayed wayyyy past closing just to help me make the best decision I could possibly make. Moe made my dream car possible on my budget. We will buy all of our cars from him in the future. Thanks Moe!!!
Business response:
Hello Katie, Thank you for taking the time to share your experience with Moe. We are happy to know he did a great job of assisting you in your purchase. We are very pleased that Moe could make your visit easy and hassle free, and we believe that's how every car buying experience should be. Do not hesitate to call if there is anything else we can do for you. We appreciate your business. Thank you. Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
Drove by real quick and noticed a beautiful BMW 3 series on the lot. Stopped and from the get go my salesman Lupe was there to answer any questions I had.....from the test drive he was very professional and not pushy on me signing anything. I told him what I was willing to pay for the car and right away he went to bat for me. I drove it home the next morning having paid $500 less than what I said I would pay. Ask for Lupe, he's a cool guy and you can tell he loves his job so you'll get his best every time.
Business response:
Hello David, Thank you for your kind words. We greatly appreciate them! We are glad that you had a great experience with Lupe and our team. We take pride in providing our customers with great customer service and I'm happy to know you received nothing less. Congratulations on your new car! Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
Thank you to everyone at Mercedes who helped make my dream of owning a Mercedes a reality! Went in for a test drive, traded in my car, and drove off in a Certified pre owned Mercedes! The staff was friendly, willing to help, and extremely diligent. Couldn't have done it without the help of PJ. You guys rock!
Business response:
Thank you for your kind words. We greatly appreciate them! We are glad that you had a great experience with with PJ and our team. We take pride in providing our customers with great customer service and I'm happy to know you received nothing less. Congratulations on your new car! Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
I contacted John Hoffman for a transmission service for my SL63 and was very impressed with his professionalism and knowledge. We spoke for sometimes because I found out we use to live a block from each other. The service was completed within the time promised. The price was very reasonable; about the same as from another non-dealer shop that I called. John gave me a phone number so that when I needed anything, I could text him. It was very convenient. When done, I got a text and came and pick up. Thank, John. This ... read more
Business response:
It was a pleasure to read about your first servicing experience working with John. It's delightful to know that our team was able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-373
We've purchased three cars here and have had excellent service from everyone involved. If you're coming here ask for Sam and he'll take better care of you than anyone else, guaranteed.
Business response:
Nathan, Thank you for bringing this issue to our attention. We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Thank you.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,342 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 8:00 p.m.