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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Had a great experience with Joel and Paula from Sangera Automotive. Went to the Mercedes Benz in Fresno to purchase my car, however I got extremely rude service and so I drove the same day to Bakersfield to buy my first Mercedes. This was many years ago. Now I'm going on my 5th Mercedes and each time, they provide stellar service. I wouldn't want to work with any other car salespeople. You guys rock!
Business response:
Thank you for trusting Mercedes-Benz of Bakersfield with your automotive needs! We are proud of the top-notch customer service we provide. Thank you for the stellar feedback. We anticipate the next opportunity to do business with you. Until then, take care and drive safely.
Went looking for a car on Monday, we looked at a Nissan Pathfinder, a Mitsubishi, and a Honda Pilot (2013). I test drove the Pathfinder and it was good it was a 4x4 pretty cool but a little Pricey for us... My wife went over to look at the Mitsubishi with our sales person Paula Arrellano. My wife called me over to take a look at it it was good but it had no air in the back for the kids.... My wife told Paula that she would like to see the Honda Pilot.... My wife fell in Love with the Pilot, when i approached the car it was ... read more
Business response:
Congratulations on your Honda Pilot! I'm thrilled to hear about your experience and how Paula was able to get you informed and in the Honda Pilot by the end of the day. Our team works diligently to ensure you leave our dealership completely satisfied and providing excellent customer service is a top priority in both our sales and service departments. We anticipate the next opportunity to do business with you. Until then, take care and drive safely.
The Mercedes service is outstanding, run by lead advisor John Hoffman! Thanks to his expertise and diagnostics, my 11 year old GL 450 with a ton of miles on it, now runs like an efficient Grumman jet! I have to set the speedometer so I don't break the speed limit because it feels like I'm going 40 when I'm doing 70! So quiet and smooth without a bump like a new car! He surprisingly had it detailed and ready in record time! I didn't even need a loaner which he kindly had available! Trustworthy to the Max! I was able to get in... read more
Business response:
Hello Peri, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome feedback! John will be delighted to hear that they made your experience with us a pleasant one, so I will be sure to pass the message along. We look forward to the next time we may be able to do business.
Five star service department! John Hoffman is my service advisor and it doesn't get better than this! Honesty is the policy here and they get it done right and quick without gouging the price! I was told by an auto chain that it needed this that and the other thing which would have been thousands of dollars but John told me otherwise after getting my car thoroughly checked out! He had the car ready in one day! This guy does not mess around! He kept me informed throughout the day via text messages. Unmatched service, prices a... read more
Business response:
Hello Elizabeth, Our customers deserve nothing but the best and I'm glad to hear you thoroughly enjoyed your experience at Mercedes-Benz of Bakersfield! Vehicles are vital assets to our daily lives and it is of the utmost importance that they are regarded as such. We are so thrilled to hear about your wonderful experience with John in our Service Department. Feel free to drop by if you need anything else!
Great car dealer with excellent service department. Helped me with the parts I needed and everyone was friendly and helpful. Very pleased with this dealer as we just moved here and always need parts and service for our Mercedes.
Business response:
Hello Grant, Thank you for the great feedback. At Mercedes-Benz of Bakersfield, we believe that vehicles are vital assets to our daily lives and they should be treated as such. We work hard to stand out from other dealer in terms of customer service and transparency. Please let us know if there is anything else we can do further your satisfaction.
I purchased a Subaru from Moe at the Mercedes dealer, he was kind, didn't pressure me, respected all of the questions that I asked. Moe and the general manager stayed wayyyy past closing just to help me make the best decision I could possibly make. Moe made my dream car possible on my budget. We will buy all of our cars from him in the future. Thanks Moe!!!
Business response:
Hello Katie, Thank you for taking the time to share your experience with Moe. We are happy to know he did a great job of assisting you in your purchase. We are very pleased that Moe could make your visit easy and hassle free, and we believe that's how every car buying experience should be. Do not hesitate to call if there is anything else we can do for you. We appreciate your business. Thank you. Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
Drove by real quick and noticed a beautiful BMW 3 series on the lot. Stopped and from the get go my salesman Lupe was there to answer any questions I had.....from the test drive he was very professional and not pushy on me signing anything. I told him what I was willing to pay for the car and right away he went to bat for me. I drove it home the next morning having paid $500 less than what I said I would pay. Ask for Lupe, he's a cool guy and you can tell he loves his job so you'll get his best every time.
Business response:
Hello David, Thank you for your kind words. We greatly appreciate them! We are glad that you had a great experience with Lupe and our team. We take pride in providing our customers with great customer service and I'm happy to know you received nothing less. Congratulations on your new car! Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
Thank you to everyone at Mercedes who helped make my dream of owning a Mercedes a reality! Went in for a test drive, traded in my car, and drove off in a Certified pre owned Mercedes! The staff was friendly, willing to help, and extremely diligent. Couldn't have done it without the help of PJ. You guys rock!
Business response:
Thank you for your kind words. We greatly appreciate them! We are glad that you had a great experience with with PJ and our team. We take pride in providing our customers with great customer service and I'm happy to know you received nothing less. Congratulations on your new car! Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-3737
This is by far the best dealership in California. They're extremely friendly, they know their stuff and they gave us a great deal on our car. We went to another dealership before SAG and just didn't feel like we got the value that we got at Mercedes. Thank you, Mercedes Benz of Bakersfield.
Business response:
We are extremely happy to know we have won both your trust and business. We are humbled by your compliments in regards to our staff and customer service! Thank you so much for your kind words. Our team will be very excited to hear about your review. We will do everything we possibly can to make sure we continue to offer you the high-quality customer service you deserve. We are certainly honored to have you as a customer. Best, Hassan Halevy- Director of Marketing | info@sangera.com - (661) 836-373
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,465 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is closed now. It will open tomorrow at 9:00 a.m.