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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Wow I just came for more parts. Nobody would help me. No way to ring for service. Not coming back.
Business response:
Thank you for taking the time to provide this feedback, Bryan. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Hassan Halevy Director of Marketing | info@sangera.com - (661) 836-3737
This dealership should be avoided at all costs. They do dishonest business. If you find yourself needing to get your car serviced at this dealership, question everything they say needs to get done. They have tried to screw me out of nearly $1000 over to separate visits. Luckily, I wasn't as stupid as they believed and called them out for their lying ways.
Business response:
Thank you for your feedback and we apologize that we did not meet your expectations. At Mercedes-Benz of Bakersfield we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Hassan Halevy - Director of Marketing
Terrible, just terrible. While traveling, the battery in my E550 went dead. OK, no biggie. I'll get a jump from from AAA, and get a new battery put in at the local dealer and be on my way without having to worry about further problems with the battery. I call the dealer and let the receptionist know I need a battery installed. She promptly transfers me to the parts department. The parts guy says they have the right battery in stock. I explain to him as I explained to the receptionist that I don't have tools with me... read more
Business response:
Chris, on behalf of our entire team, I would like to apologize for your recent dissatisfaction with our service department. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. If you would like, please contact me at your earliest convenience, so I may further understand the situation and begin to work toward a resolution. I look forward to hearing from you. Hassan Halevy - Director of Marketing
Plan on renting your own car even if you are having warranty work done, and plan on getting the run around especially if you have a rare car. I had to take my 2007 PEZV E350 into this dealership for some factory warranty covered work to be done. In preparation of this repair I stopped by after work Friday to schedule it and set up a loaner. After waiting in the patio area for a while I was finally approached by a Service Advisor named John. I began to try explain the problem and the unusual factory warranty my car had,... read more
Business response:
Paul, I am very discouraged to hear of your recent discontent with our service department. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenienc... read more
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,295 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is closed now. It will open at 9:00 a.m.