Mercedes-Benz of Bakersfield

Andrea S. 

on Yelp

4 years ago

If you have the opportunity to use ANY OTHER MB deal and service center - do it. The Bakersfield branch has been the worst experience I've ever encountered. The service techs don't keep notes or speak to each other. I should've known there would be a problem when they called to tell me I missed my appointment while they were in possession of my car for the last two hours. Brian - the service manager - is of absolute no help. Unorganized sounds right. Rude staff. Never again will I use them. Worst ever. 

Danyole O. 

on Yelp

4 years ago

Here is my issue with this Mercedes Service. They stated that they don't offer shuttle service due to Covid protocols, however I have yet to see anyone actually following Covid protocols or wearing a mask. That is my only issue with the service here. 

Heather F. 

on Yelp

4 years ago

Most un organized place no one knows anything. Service girl is rude as can be . The guy who was suppose to be here to help us no one knows where he is who he is . If you have a Mercedes' I'd go some where else other then here. To UNORGANIZED. We had to take our Mercedes' to a different place this place charged me 2 hr labor. 380. Just to look at transmission. And they have t given us our cash back that they said they had to have CASH only. And to top it off the other place said they even put old fluid back which was w... read more

Santiago C. 

on Yelp

4 years ago

Very unprofessional and they most definitely do not keep their word regardless of any paper form offer they've given. I had gone in to get an offer on my Mercedes as requested in the email I received and as I went in they gave me an offer but since I was not sure if I wanted to accept the offer I left but was given a 7 day offer availability meaning that the offer that was given to me the day I went in would not expire until 7 days from then.... I called and spoke to Pedro and received an appointment for Friday to go throu... read more

Sherri P. 

on Yelp

5 years ago

I was communicating with a salesperson regarding purchasing a vehicle that was available. I was also instructed to send copy of registration as well as pictures of my trade in. I kept very close communication with him and was pretty much guaranteeing that I would purchase the car. I made an appt and the evening before I was to drive 3 hours to buy the car I got a phone call from him saying he was sorry but the car just sold. Unbelievable and so unlike a Mercedes Dealership. He didn't even give me the opportunity to put ... read more

Agnes H. 

on Yelp

5 years ago

When I hear of Mercedes-Benz, I instantly think of luxury, expensive, and high end cars. Luxury should come with best customer service. Well, that's not what we received on Friday (9/10). Alica Vincent from the Parts Department instructed my husband to bring our car to their shop to get an estimate for a passenger side mirror. (FYI: our passenger side mirror is completely damaged). We get to the dealership and she comes out with a piece of paper and it has diagram of a side mirror. While she looks at the side mirror, I told ... read more

Edmund F. 

on Yelp

5 years ago

Ok I already posted a bad review for other reasons but 2 weeks ago I got my oil change which Alfred my service advisor assured me included topping off all fluids. Now I get a warning light that my windshield wiper fluid is low. I wonder if they even changed my oil! I'm going to another dealer next time... 

maira g. 

on Yelp

5 years ago

These people deserve a negative 6 stars they should be embarrassed to represent the brand Mercedes they are rude to their customers as well as you wait all day for them to check or service your car they don't even offer you to get a loaner car if you want one you have to ask for one and most of the time they are always booked. I think they have like 4. Also after they service your car they wash it but it is like if they washed it with degreaser because it looks dull and sticky which makes your paint job look horrible and the... read more

Randa G. 

on Yelp

5 years ago

They rarely answer the phone and all the workers are rude and don't like to help if you don't visibly have a lot of money. Really uncomfortable to get dirty looks or talked down to because I don't drive a brand new car. They also try to take advantage of you and charge you more than you need. Obviously lol. My key stopped working and I had to get it towed to Sangera and they refused to let me leave the car there, I had to pay to tow it back. They tried telling me it was the ignition switch and told me it would be $900 for th... read more