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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ok I already posted a bad review for other reasons but 2 weeks ago I got my oil change which Alfred my service advisor assured me included topping off all fluids. Now I get a warning light that my windshield wiper fluid is low. I wonder if they even changed my oil! I'm going to another dealer next time...
Business response:
Edmund, thank you for leaving your feedback. We strive to make every customer experience enjoyable, and we are so sorry we've not been able to meet your expectations. We would like to know more about your experience and make things right. Please reach out to us when you get a chance. Thank you, we hope to hear back soon.
These people deserve a negative 6 stars they should be embarrassed to represent the brand Mercedes they are rude to their customers as well as you wait all day for them to check or service your car they don't even offer you to get a loaner car if you want one you have to ask for one and most of the time they are always booked. I think they have like 4. Also after they service your car they wash it but it is like if they washed it with degreaser because it looks dull and sticky which makes your paint job look horrible and the... read more
Business response:
Maira, on behalf of Mercedes-Benz of Bakersfield, we apologize for not meeting your expectations. Customer satisfaction is a top priority for us, and your experience with us was less than exceptional. If you could please give me a call at your earliest convenience, it would be greatly appreciated. We value our customers' opinions; we hope to hear from you soon.
They rarely answer the phone and all the workers are rude and don't like to help if you don't visibly have a lot of money. Really uncomfortable to get dirty looks or talked down to because I don't drive a brand new car. They also try to take advantage of you and charge you more than you need. Obviously lol. My key stopped working and I had to get it towed to Sangera and they refused to let me leave the car there, I had to pay to tow it back. They tried telling me it was the ignition switch and told me it would be $900 for th... read more
Business response:
Randa, we are incredibly sorry for the experience detailing in your review. I am so disappointed to learn of the impression your visit has left you with; however, I want to assure you that customer satisfaction is our top priority at Mercedes-Benz Bakersfield. We would like the opportunity to repair our relationship with you. Please feel free to message us; we would very much appreciate it. Thank you.
I have had the worst experience ever with Mercedes. I purchased a brand new Mercedes AMG and less then a month it broke down. Had to do a lemon lawsuit buyback and was misinformed by local management that I was clear to purchase a new vehicle. Wrong, I had to pay Mercedes to buy my broke down vehicle back and then pay for a new vehicle. Service department will not try and help, management will not return phone calls, Mercedes USA is even worse. Never again!!
Business response:
Justin, we are extremely sorry for the experience detailing in your review. We are very disappointed to learn that our team did not handle your case with the care and efficiency our customers deserve. We want to speak with you directly to understand better the circumstances you've described and reach a satisfactory resolution together. Please give us a call at your earliest convenience. Thank you.
Horrible sales department. I had my time throughly wasted by Joel Villagomez and Campbell Cameron. I was nothing but pleasant to both of them, they were supposed to get back to me regarding some figures, and instead of bothering to contact me in any way, I received the proverbial middle finger in return via unreturned voicemails, emails, and texts. No good deed shall go unpunished. I should've spoken to them like the dogs that they are. Moreover, this, mind you, was for a custom order car that is well into $100k OTD. Do your... read more
BEWARE of terrible customer service and Theft! ZERO STARS!!! First, let me start by saying I've never written a review on any company before -good or bad. Under the circumstances, I feel if sharing my experience helps even just one person...it's 100% worth it! On September 3rd I took my car to the Sangera Mercedes -Benz of Bakersfield service center in the Auto mall (5600 Gasoline Alley Dr.) for work on my vehicle. After the assessment I was prepared to be without my vehicle overnight for the work to be completed. I li... read more
Business response:
Delfina, I sincerely apologize for your recent experience at Mercedes-Benz Bakersfield. Customer satisfaction is a top priority for us, and, unfortunately, your needs were not handled in the way our customers have come to expect. I will bring your feedback forward with our team so that we can improve.
I was hoping I wouldn't feel the need to write a scathing review about my experience at your dealership. I had dropped off my S class for a simple service that went poorly resulting in me not getting my vehicle two days after my drop off. The service manager helped me out and made it all better and I was very pleased with the outcome and was happy and ready to take the other 4 Mercedes we have there for future services and business. But then I received my vehicle, the floor mats, shifter column, seats, and door COVERED in bl... read more
Business response:
Joseph, I have read your review, and I want to start by apologizing for not only for the delay on your vehicle but for the the condition in which you received to vehicle. Your comments will be reviewed with our team to make sure we improve upon this issue. We hope you allow us the opportunity to earn your trust in the future.
Talking to the girls that make appointments is like pulling teeth. I really wish you could do this online or try to hire people who are more intelligent and less annoying. I deal with morons every time I call and deal with front desk in person. Rest of the place is fine
Business response:
Courtney, we apologize if you feel your interactions did not live up to those expectations. We are truly sorry you were not satisfied with your recent experience. Thank you, and we hope for an opportunity to better serve you in the future.
They have the worst costumer service. I brought my car in for an airbag call in and waited several hours just for them to say they don't have the right airbags. Then as I was waiting for 15-20 minutes just for them to ask if I have been helped. Horrible costumer service all around.
Business response:
Brandon, Thank you for bringing these concerns to my attention. I apologize on behalf of our team for not providing you with the service that you deserve. Customer satisfaction is a top priority here and it is unfortunate that your needs were not handled in the way our customers have come to expect. We will address your experience with our team to ensure this lack of customer service does not happen again.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,394 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.