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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Unbelievable service! Dawn Cash was incredibly professional, knowledgable, helpful and attentive. It's rare to find this kind of exceptional service out there, especially when dealing with a car. Dawn helped me to understand what was wrong with my car, taking the time to explain, and was very patient. Really felt like I was in great hands. Every single time I called with a question, Dawn either answered immediately or called right back. There was never a time I was left wondering or in the dark. Her communication skil... read more
Business response:
Hello Caroline, Thank you on behalf of all of us here at Mercedes-Benz of Bakersfield for this awesome review. It is of utmost importance that our clients leave our dealership confident and happy with the level of service they received. I am happy to hear about your positive experience with Dawn and Jose. We appreciate your business and we look forward to seeing you again. Thank you. Give us a call if there is anything else we can do for you.
I have purchased a lot of vehicles in my life, the majority of which have been in the luxury sport class. I wanted to get out of a lease I was currently in with a different Mercedes dealership who was less than helpful. Taking a chance I contacted this dealership, I was connected with Jerry Hamon. Even though he had nothing to gain from helping me, he went over and beyond the level of customer service I could have imagined. Because of his help, I decided to drive the hour and 1/2 to give him our business. He was professional... read more
Business response:
Daphne, it was a pleasure to read about your recent purchase experience. Congratulations on your new car! Jerry is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied Mercedes-Benz of Bakersfield customer. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! Best regards, Hassan Halevy - Director of Marketing
I purchased the cls550 and it is AWESOME!!! Great power!!! The service was above and beyond good. I came in to the store during closing and was unaware that the store was closed. The store stayed open and went over everything with me without rush. When I picked up the car the next morning I found out that the store was closed however they did not mind helping me. The car was parked with a red bow on it and super clean. This by far is the best coupe I ever purchased. The car is perfect for me because I do not have small ... read more
Business response:
Sara, congratulations on your CLS550! I am happy to hear you are enjoying your purchase. Our team works incredibly hard to exemplify the Mercedes-Benz of Bakersfield commitment to customer care and we're so thankful that your time with us was well spent. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Take care! Hassan Halevy - Director of Marketing
I purchased a beautiful used Lexus IS 250 F from Mercedes Benz of Bakersfield. I met Surinder and we did a quick test drive and immediately was happy with the purchase. I wasn't pressured and have a dream car at a great price. Thank You Surinder for everything..
Business response:
Cruz, thank you and congratulations on your purchase! Surinder is one of the best at his career and your review is spot on. We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new Lexus IS 250! Follow us on Twitter and like us on Facebook to catch the latest specials! Hassan Halevy - Director of Marketing
I just bought a used Acura TSX wagon from Mercedes Benz of Bakersfield on Jan 11, 2014. I have never experienced such a high level of professionalism and efficiency in any dealership with whom I've done business. The entire process was enjoyable from the start when I contacted the Internet Sales Manager, Surinder, about the car. Surinder was responsive and helpful on the phone and via email. We made an appointment to meet, and he was obviously prepared and ready for me when I arrived. The car was waiting just steps from... read more
Business response:
Kent, thank you for taking the time and traveling down from San Mateo to see Surinder, PJ and the rest of the Mercedes-Benz of Bakersfield team! We really appreciate the positive review about our dealership. We will be there for you for many years to come. Enjoy your Acura TSX wagon. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. All the best, Hassan Halevy - hhalevy@sangera.com, 661-... read more
I arrived for a 9:00 AM service appointment for my sprinter van. For a recall and an oil change. I arrived with my 4-year-old special needs child. After I got my child out of the van, the female service advisor said the work would take the entire day. I told her I was from out of town..She then flatly refused a loaner vehicle , stating they do not provide loaner vehicles for "Sprinter Vans" and noted that they are a "family-owned" business. The delivery of this policy was incredibly condescending, treating my vehicle as "les... read more
Business response:
Hello Andrea, I am sorry to hear that your visit to Mercedes Benz of Bakersfield did not meet the level of service you expected. We value every customer who trusts us with their vehicle, and your concerns about your appointment experience and communication are important. Please reach out to us at your earliest convenience so we can learn more about your visit and discuss how we can address your concerns.
Terrible service if I could give 0 I would . She insisted I needed "B"service when my car said "A". Now my car tells me I will need B service again in a year but I'm told it goes between "A/B" every year .. My fluids weren't properly filled, I asked if they would wash the car after service she assured me it would be when I arrived because she told me my was ready , car was not washed and dirtier than when I dropped it off . I made sure to ask about the coupon promotions they had & if I qualified , she said yes & when I got m... read more
Business response:
Hi Richard, I’m sorry to hear your experience at Mercedes-Benz of Bakersfield did not meet expectations. This is not the experience we aim to provide, and your feedback will be shared with the team so it can be properly addressed and reviewed.
This was the worst Mercedes dealership service I have ever seen and experienced. I had to spend the night in Bakersfield as I was traveling through on a late Friday night when my check engine light went on. I didn't want to risk driving through tehachapi and the Mojave desert so I decided out of caution that I would take the car to the shop and felt lucky there was a Mercedes in town. First thing Saturday morning I go and wait for them to open. Once they opened I explained I had a check engine light and that I was hoping the... read more
Business response:
Hello, we sincerely apologize for the experience you had with Mercedes-Benz of Bakersfield. We understand how stressful it must have been dealing with unexpected vehicle issues while traveling. Your concerns regarding the diagnostic process, update communication, loaner availability, and overall level of customer care are taken very seriously. This is not the level of service we aim to provide. Thank you for taking the time to share these details as your feedback is important and will be reviewed with our team.
I do believe Mercedes of Bakersfield does price gouging and they also replace your brakes with a lower grade and not a good quality brakes within the last two years I've had my brakes changed three times and it's always the same situation each time I get my brakes done about two weeks later they start squeaking. I take them back to them. They say no problem. I take it back again no problem. Next thing I know all you need is rotors. I'm so glad this class action lawsuit is in place my screen on my S class goes black and they ... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. Thank you for your patience, and look forward to speaking to you soon.
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,394 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.