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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They actually came through for me at exactly the price they quoted me It was a bumpy road at first as I counted on what I was told to find out. Things had changed Perhaps the only thing I have to say is tell folks what to expect and make it happen Any how thank you. Much better outcome then start My previous review was overstated I'm sorry !!!!!! Just tell folks what to expect be upfront and honest and you won't get reactions like mine Thank you
Business response:
Patrick, we are sorry to hear that you had a negative experience at Mercedes-Benz of Bakersfield. Our team is dedicated to providing excellent customer service and strives for 100% satisfaction. We would like the opportunity to repair our relationship with you and make things right. Please give us a call when you get a chance to discuss your experience in more detail. Thank you.
Highly recommend Mercedes of Bakersfield. I came up from LA to work with Nick Sakowski. I walked in without an appointment just as he was about to leave for the evening but helped me with exactly what I needed. He never made me feel pressured and understood exactly what type of payment and vehicle I needed. I didn't end up going with Mercedes' but Nick stayed in touch with me all the way up to the car arriving to the dealership. He's upfront and will make your car buying or leasing experience like one you've never had.
Business response:
Wow, thank you, Taylor, for the kind review! Our team is happy to hear about customer experiences because we are always striving to provide the best service here at Mercedes-Benz of Bakersfield. And we are glad that you received excellent assistance working with Nick. Please know you are welcome to come back and visit us anytime.
So friendly and helpful!! I love Mercedes Benz! They get me in the next for any maintenance I need !! They keep you informed of what's going on and try to help in anyway they can ! I travel an hour away to Mercedes of Bakersfield. They never hesitate to give me a loner car and have my services done within a few hours!
Surinder is an exceptional sales person. The attention and service he prided me was top notch. From beginning to end, he was professional, kind and helpful. He made sure I was informed on how to use my new car features and even gave me his UBC cable so I can use my apple play. PJ in finance is extraordinary. She went above and beyond to get me the best deal. She is kind, professional and relatable. Very happy I went to this dealership to purchase my first Benz!
Business response:
Congratulations on your new Benz, Angela! We are thrilled to know we have won both your trust and business. Your compliments humble us in regards to our staff and customer service! We will do everything we possibly can to ensure we continue to offer you the high-quality customer service you deserve.
If you visit the dealership ask for Marco! He is the best and made the process of buying a car so easy. We will definitely be back to get all of our vehicles from him. Thanks for the great customer service.
Business response:
Fran, thank you for leaving a review and mentioning Marco. You're right; they are all great to work with. We'll be sure to share your praises with him! We look forward to working with you again in the future.
I had the best experience with Mercedes-Benz, from my salesman Philip Ramires, to the sales manger Mike and also with the finance manager Tiffany. I had a very smooth process from the beginning to the end. No pressure and didn't feel rushed at all. Philip really listen to what I wanted. The whole team was genuinely the best people in sales I ever met. I had bad customer service with BMW and Everyone at Mercedes-Benz literally spoiled me and I appreciate each of you for all the help. Thank you all so much! I love my car!
Business response:
Thank you, Judy, for leaving us such a wonderful review! We are genuinely thrilled that you enjoyed your experience with our team. We put customer satisfaction as a top priority, and your review asserts the hard work we put in every day. Thank you again, and we look forward to seeing you in the future!
Jennifer Peoples takes the time to meet her customer's needs when shopping for a vehicle. I have referred friends to her and they have have been very happy with their purchases! She is an outstanding and very knowledgeable about the vehicles. She is my go to for any questions!!
Business response:
Jill, we are thrilled to have you as a part of the Mercedes-Benz of Bakersfield family! Thank you for sharing your kind words about Jennifer with us. She is amazing! Feel free to stop by and visit anytime!
I would like to give a HUGE THANKS to Pedro !! He was awesome , I'm so glad he was my sales associate he made my first time at a Mercedes lot the best experience ever. I love that he had my best interest at heart , he helped my husband and I pick the best option for our needs/budget. He helped us so much and for that I will REMAIN A LOYAL customer with this company forever. I feel like Pedro needs a raise he works so hard and knows exactly how to make customers feel special . Definitely will be sending friends and family PED... read more
Business response:
Angel, thank you for sharing your excellent experience with Pedro! It's great to hear he exceeded your expectations, and you drove away happy with your new Mercedes! Thanks for visiting us at Mercedes-Benz of Bakersfield! Come back and see us anytime!
Five Star Dealership. Excellent customer service and experience. All staff members were great and Pedro was fantastic to work with. Thank You for the great experience.
Business response:
Greg, we always appreciate guest feedback, and we thank you for sharing your review! I will pass along the kind words to Pedro. We hope we get the opportunity to work with you in the future. Have a great day!
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,431 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.