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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If you visit the dealership ask for Marco! He is the best and made the process of buying a car so easy. We will definitely be back to get all of our vehicles from him. Thanks for the great customer service.
Business response:
Fran, thank you for leaving a review and mentioning Marco. You're right; they are all great to work with. We'll be sure to share your praises with him! We look forward to working with you again in the future.
I had the best experience with Mercedes-Benz, from my salesman Philip Ramires, to the sales manger Mike and also with the finance manager Tiffany. I had a very smooth process from the beginning to the end. No pressure and didn't feel rushed at all. Philip really listen to what I wanted. The whole team was genuinely the best people in sales I ever met. I had bad customer service with BMW and Everyone at Mercedes-Benz literally spoiled me and I appreciate each of you for all the help. Thank you all so much! I love my car!
Business response:
Thank you, Judy, for leaving us such a wonderful review! We are genuinely thrilled that you enjoyed your experience with our team. We put customer satisfaction as a top priority, and your review asserts the hard work we put in every day. Thank you again, and we look forward to seeing you in the future!
Jennifer Peoples takes the time to meet her customer's needs when shopping for a vehicle. I have referred friends to her and they have have been very happy with their purchases! She is an outstanding and very knowledgeable about the vehicles. She is my go to for any questions!!
Business response:
Jill, we are thrilled to have you as a part of the Mercedes-Benz of Bakersfield family! Thank you for sharing your kind words about Jennifer with us. She is amazing! Feel free to stop by and visit anytime!
I would like to give a HUGE THANKS to Pedro !! He was awesome , I'm so glad he was my sales associate he made my first time at a Mercedes lot the best experience ever. I love that he had my best interest at heart , he helped my husband and I pick the best option for our needs/budget. He helped us so much and for that I will REMAIN A LOYAL customer with this company forever. I feel like Pedro needs a raise he works so hard and knows exactly how to make customers feel special . Definitely will be sending friends and family PED... read more
Business response:
Angel, thank you for sharing your excellent experience with Pedro! It's great to hear he exceeded your expectations, and you drove away happy with your new Mercedes! Thanks for visiting us at Mercedes-Benz of Bakersfield! Come back and see us anytime!
Five Star Dealership. Excellent customer service and experience. All staff members were great and Pedro was fantastic to work with. Thank You for the great experience.
Business response:
Greg, we always appreciate guest feedback, and we thank you for sharing your review! I will pass along the kind words to Pedro. We hope we get the opportunity to work with you in the future. Have a great day!
I just bought a gently used car from here and it was smooth thanks to Surinder, the internet sales manager. Once we had agreed upon a price and got my financing approved, Surinder held the car without deposit while I drove down from Northern California. He was able to get me a better rate from my credit union (Golden1) than I was able to get myself. Surinder even went the extra mile and brought the car to the Lexus dealership for a second inspection after I tried unsuccesfully to arrange one myself. I highly recommend anyone... read more
Business response:
Cameron, Thank you so much for your kind words. We are extremely happy to know we have won both your trust and business. We are humbled by your compliments in regards to our staff and customer service! Surinder will be very excited to hear about your review. We will do everything we possibly can to make sure we continue to offer you high-quality customer service you deserve. We are certainly honored to have you as a customer.
Harry is a great sales person. He went above and beyond to help us buy a sprinter van. He delivered it to our door and even threw some rubber mats into the sale. When talking about warranty's and GAP insurance he was obviously giving us advice on what he felt was best for our circumstances and not just to make more money. We felt like he had our best interest in mind would happily do business with him again. We had spoken to other dealerships that added a lot of unnecessary fees and tried to nickel and dime the heck out us. ... read more
Business response:
Candice, We really appreciate you being so kind as to write this review. It's quite an accomplishment to hear that we have provided you with a great experience. We are very pleased that Harry could make your visit easy and hassle free, and we believe that's how every car buying experience should be. Thank you so much and if you have any further needs, do not hesitate to come back to see us.
I've had some issues over the years with mechanical problems with my two cars I've purchased from MB of Bakersfield, but I am really grateful for everything John Hoffman in the service department has done to help me and for his professionalism. I won't lie, I was not happy when my used car I purchased started having issues and I did resent the dealership at one point, but I don't think they are wizards who can predict things going wrong and realize I did overreact. Despite my multiple trips for service, I have always been ... read more
Business response:
Brandon, Thank you for trusting Mercedes-Benz of Bakersfield with your automotive needs! We are proud of the top-notch customer service we provide. We practice low-pressure sales techniques because we believe the customer is always more important than the sale. Our team works diligently to ensure you leave our dealership completely satisfied and providing excellent customer service is a top priority in both our sales and service departments. We anticipate the next opportunity to do business with you. Until then, take care ... read more
My name is Pam Frank and I have a Mercedes 2016 GLA 250 I want to give a shoutout to John Hoffman. I was traveling from Arkansas back to Oklahoma when all of a sudden my gas gauge went to empty and notification asked if I needed assistance locating fuel I had just looked down and I still had 148 miles to go before needing gas I panicked as most women probably would pulled into station put gas in my car it only took 6 gallons my car has more than 6 gallons anyway check the gauge it worked again said it was full pay for the ... read more
Business response:
Pam, thank you for taking the time to share your wonderful feedback. Phil and our team truly enjoyed working with you! We are happy that Phil delivered a professional and enjoyable buying experience. Congratulations on your GLA 250! Enjoy your new ride!
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,342 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 8:00 p.m.