.png)
This profile has been claimed by the business owner or representative.
Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I feel I could reach out to let you know about my experience and concerns I have after my visit to have my car serviced. On Friday, June 14, I arrived at my scheduled service appointment at 8:30 AM. The service advisor, Bryan Brown, checked me in and said he would let the service team know I would be waiting at the dealership to get the service finished as fast as possible. I was told the service would take 2-3 hours, so I didn't mind waiting at the dealership. By 11:30, I had not heard any updates on the status of my vehicl... read more
Business response:
Jose, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face, which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to pass on your feedback to our team so that we can improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
you guys gotta step up on customer service. the service manager needs to ask employees why theres a problem with my friends car instead of trying to cover up and finding reasons why it couldnt have been them saying the camera is outdated. he's really upset he has a new dent on his car and you guys wont do anything about it. now thats gonna be over $300 out his pockets when your company couldve easily fixed it.
Business response:
Enrique, Thank you for bringing this issue to our attention. I would like to extend my sincerest apologies for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. Your comments will be addressed with our team to ensure we improve upon these issues.
took my car for an airbag recall on may 14 2:58pm, dropped it off everything was going good and i thought the service was good. up until i got my car back and noticed they washed it. my cars paint looked and felt dry as if they used a degreaser. i had a dent on my driver door that i know wasnt there. hoffman the service consultant didn't want to show me video tapes of my car when i dropped it off and said the camera thats pointing where my car was isnt working. I'm going to be calling the Better Business Bureau, and anyone e... read more
Business response:
Hello Fernando, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face, which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to address your experience and ensure we improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
In stark contrast to our past experiences with Mercedes, the last three or four visits my wife and I were subjected to: - The person at the service reception desk aggressively berating a janitor/caretaker in front of customers because a snack at the bar was running low. - Dropping our car off to have the transmission looked at, only to receive it back four hours later stating the transmission mechanic is not at work today. - The person at the service reception desk yelling about another employee, continually, for more than 3... read more
Business response:
Hello John, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We are committed to providing a pleasant shopping experience and that always starts with great customer service. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. We will be bringing your comments to our team's attention to ensure w... read more
The whole service department is unprofessional and very unhelpful. I asked the service advisor (Bryan) when dropping off my AMG for warranty repairs, to inspect my car for a high performance driving event which he said he would do. I had given him a form to fill out by their technician, which he said he would be sure to have done since last time I had requested an inspection, it was not done. Fast forward a few days later, I get a call that my car is ready, but they are unable to fill out the tech form because they "feel lia... read more
Business response:
Hello Gautam, I apologize for your recent experience at Mercedes-Benz of Bakersfield. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. We will make sure to address your experience and ensure we improve upon these issues. I appreciate you sharing your feedback and again, we apologize for the experience that you had. Thank you.
We have leased Mercedes-Benz vehicles for several years because we always received top notch customer service from dealers all over California. Unfortunately we experienced the worst side of customer service today at the Mercedes-Benz in Bakersfield: 5600 Gasoline Alley Drive Bakerfield, CA 93313. We traveled to Bakersfield and decided to drop by for service and to repair the car key battery. Not only were they not courteous, but also they had no respect for Mercedes-Benz customers if the vehicle was not purchased or le... read more
Business response:
Hello Moe, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We are committed to providing a pleasant shopping experience and that always starts with great customer service. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. We will be bringing your comments to our team's attention to ensure we... read more
Love our Mercedes hate the service department, might as well go to pep boys. If you don't have a 100000 dollar car they treat you like crap I will try bmw next time.
It was time to return my MB lease, so I got to work with the "End of Lease person", Nick S. At first he seemed very helpful & concerned- giving me nice assurances & same BS that used car salesmen say everyday. Prior to returning this car, he "advised me to just get any cheap tires to replace my bald tires so I won't pay for the penalty". But when I got my final bill from MB Financial- I got a bill for 4 new tires since what I put in were all mismatched. When I tried to reached out to Nick, he kept on promising me that... read more
THE WORST SERVICE EVER! these are the rudest people and really using the Word SERVICE in the same sentence is an INJUSTICE TO THE WORD. Put it this way Instead of dealing with them will drive 100 miles to the next Mercedes dealership .. Brian the sales manager Ya RIGHT! NOT .. THE WORST. Find another place or BETTER get a LEXUS they HAVE EXCELLENT SERVICE! and Sami is excellent Sales man!! ask for HIM.he often hangs at their Motor City GMC showroom BUT go find him! You will not be disappointed! will not be PUS... read more
Business response:
Debra, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,394 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.