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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst dealer I dealt with, they don't care about the customers or their safety, they are just looking for ways to make money, they don't stand behind their products, bought a 2015 s550, which should be one of the safest car there, bout one year later, two rims were BROKEN, not cracked but BTOKEN, when I asked them to honor the warranty , they denied it with an attitude, I wish I can attach the broken rim pictures, but I have them, if you need yo see them PM me, and I learned that there is a law suit against them for this iss... read more
Walked in to buy a car a few months ago and walked right back out because of the customer service. Drove out to LA and bought from another Mercedes dealership. Today I took my car in for an oil change at 2pm. Service clerk practically stood seated until I had walked all the way up to his door. Left my car and was shuttled back to work, was told it would be a "couple of hours" and they'll call me when it was done. At 520, my 25 minutes of calling and getting sent to someone's voicemail or placed on hold without being allowe... read more
Business response:
Monica, thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Regards, Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
If you don't want to read my entire rant, I'll summarize. - horrible, incompetent customer service - subpar facility for a Mercedes dealership - they did the job I needed, but anyone can do that at a much lower price. Glad I didn't pay anything (recall) - hoodies and jeans scare salesmen - loaner cars are for new purchases only. I needed a simple recall on my Volvo. The service department is shared with Mercedes. One would expect top-notch service at a Mercedes dealer. This definitely was not the case. If I was going to ... read more
Business response:
Dear Dave, We have read your review and are disappointed that you feel our service didn't measure up to your standards. Your 2001 Volvo vehicle has over 140,000 miles and this is the first time we have seen you. However we are glad that we were able "to do the job you needed." Thank you for taking the time to provide this feedback so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. Our customers are our top priority, a... read more
It's unfortunate that I have to even write a review like this one. I dropped off my car on February 2, 2015 for a suspension problem, I was quoted $8500 and two weeks my car would be ready unfortunately we are now in July and my car not only was not completed but returned to me in worse condition than what I turned it in. I would really like somebody and upper management to contact me I have already spoken to service managers sales managers and have yet to get a return call or even anybody contacting me in regards to the sit... read more
Business response:
Crystal - it's discouraging to hear of your discontent with our service department. At Mercedes-Benz of Bakersfield we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience. Sincerely, Hassan Halevy Director of Marketing | info@sangera.com (661) 836-3737
Wow I just came for more parts. Nobody would help me. No way to ring for service. Not coming back.
Business response:
Thank you for taking the time to provide this feedback, Bryan. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Hassan Halevy Director of Marketing | info@sangera.com - (661) 836-3737
This dealership should be avoided at all costs. They do dishonest business. If you find yourself needing to get your car serviced at this dealership, question everything they say needs to get done. They have tried to screw me out of nearly $1000 over to separate visits. Luckily, I wasn't as stupid as they believed and called them out for their lying ways.
Business response:
Thank you for your feedback and we apologize that we did not meet your expectations. At Mercedes-Benz of Bakersfield we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Hassan Halevy - Director of Marketing
Terrible, just terrible. While traveling, the battery in my E550 went dead. OK, no biggie. I'll get a jump from from AAA, and get a new battery put in at the local dealer and be on my way without having to worry about further problems with the battery. I call the dealer and let the receptionist know I need a battery installed. She promptly transfers me to the parts department. The parts guy says they have the right battery in stock. I explain to him as I explained to the receptionist that I don't have tools with me... read more
Business response:
Chris, on behalf of our entire team, I would like to apologize for your recent dissatisfaction with our service department. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. If you would like, please contact me at your earliest convenience, so I may further understand the situation and begin to work toward a resolution. I look forward to hearing from you. Hassan Halevy - Director of Marketing
Plan on renting your own car even if you are having warranty work done, and plan on getting the run around especially if you have a rare car. I had to take my 2007 PEZV E350 into this dealership for some factory warranty covered work to be done. In preparation of this repair I stopped by after work Friday to schedule it and set up a loaner. After waiting in the patio area for a while I was finally approached by a Service Advisor named John. I began to try explain the problem and the unusual factory warranty my car had,... read more
Business response:
Paul, I am very discouraged to hear of your recent discontent with our service department. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenienc... read more
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,431 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 8:00 p.m.