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Mercedes-Benz of Bakersfield
- Car Dealers
- Bakersfield, CA
About this business
Location details
5600 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Really bad customer service. Had my car towed early in the am before they opened due to a flat I had on highway 5 around 4am when headed to LA from SF. Had my car towed to the Dealership at approx. 7am before they opened. 1 service manager was there when I arrived. 10 minutes later, another manager walked in. I then waited in the cold for over 45 minutes while the two service managers checked in they're offices, eating they're gourmet BK breakfast, observing me as they sat at their desk, while I was outside shivering on thei... read more
Business response:
I am very sorry to hear you had an unpleasant experience during your recent visit to Mercedes-Benz of Bakersfield. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help. Please contact me at your earliest convenience to discuss how we can resolve these issues. Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
In July of 2016 my wife and I traded in a 2013 Honda Accord Sport for a 2005 Corvette from Mercedes of Bakersfield. The Honda was in perfect condition the Corvette was beautiful. I traded in a car with no problems expecting to buy a car with no problems. I was greatly mistaken. I was told that the Corvette had not been wrecked come to find out it had been in a wreck after Mercedes supposed hundred and fifty Point check the car was sold with cracked rotors transmission oil leaks and missing key locks for entry. Something that... read more
Business response:
I'm sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we are sorry that you feel this way about your experience with Mercedes-Benz of Bakersfield. I'd like to hear about your experience in more detail and address your concerns. Please feel free to contact me. Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
I tried to purchase a car thru Mercedes-Benz of Bakersfield and gave them a week to do a dealer trade. They were not able to get the job done so I was forced to buy out of state and ship the car into Bakersfield. I asked Mercedes-Benz of Bakersfield to show me how to work a few of the cars options and they refused (I even offered to pay for the instruction time). I guess my multiple car purchases and thousands in service bills didn't amount to enough to show me how to use the cruise-control. The sales man from Mercedes B... read more
Business response:
Michael, thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact us so that we can discuss this issue in greater depth. Respectfully, Hassan Halevy - Director of Marketing info@sangera.com (661) 836-3737
Walked in to buy a car a few months ago and walked right back out because of the customer service. Drove out to LA and bought from another Mercedes dealership. Today I took my car in for an oil change at 2pm. Service clerk practically stood seated until I had walked all the way up to his door. Left my car and was shuttled back to work, was told it would be a "couple of hours" and they'll call me when it was done. At 520, my 25 minutes of calling and getting sent to someone's voicemail or placed on hold without being allowe... read more
Business response:
Monica, thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Regards, Hassan Halevy - Director of Marketing | info@sangera.com - (661) 836-3737
If you don't want to read my entire rant, I'll summarize. - horrible, incompetent customer service - subpar facility for a Mercedes dealership - they did the job I needed, but anyone can do that at a much lower price. Glad I didn't pay anything (recall) - hoodies and jeans scare salesmen - loaner cars are for new purchases only. I needed a simple recall on my Volvo. The service department is shared with Mercedes. One would expect top-notch service at a Mercedes dealer. This definitely was not the case. If I was going to ... read more
Business response:
Dear Dave, We have read your review and are disappointed that you feel our service didn't measure up to your standards. Your 2001 Volvo vehicle has over 140,000 miles and this is the first time we have seen you. However we are glad that we were able "to do the job you needed." Thank you for taking the time to provide this feedback so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. Our customers are our top priority, a... read more
It's unfortunate that I have to even write a review like this one. I dropped off my car on February 2, 2015 for a suspension problem, I was quoted $8500 and two weeks my car would be ready unfortunately we are now in July and my car not only was not completed but returned to me in worse condition than what I turned it in. I would really like somebody and upper management to contact me I have already spoken to service managers sales managers and have yet to get a return call or even anybody contacting me in regards to the sit... read more
Business response:
Crystal - it's discouraging to hear of your discontent with our service department. At Mercedes-Benz of Bakersfield we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience. Sincerely, Hassan Halevy Director of Marketing | info@sangera.com (661) 836-3737
Wow I just came for more parts. Nobody would help me. No way to ring for service. Not coming back.
Business response:
Thank you for taking the time to provide this feedback, Bryan. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Hassan Halevy Director of Marketing | info@sangera.com - (661) 836-3737
This dealership should be avoided at all costs. They do dishonest business. If you find yourself needing to get your car serviced at this dealership, question everything they say needs to get done. They have tried to screw me out of nearly $1000 over to separate visits. Luckily, I wasn't as stupid as they believed and called them out for their lying ways.
Business response:
Thank you for your feedback and we apologize that we did not meet your expectations. At Mercedes-Benz of Bakersfield we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Hassan Halevy - Director of Marketing
Terrible, just terrible. While traveling, the battery in my E550 went dead. OK, no biggie. I'll get a jump from from AAA, and get a new battery put in at the local dealer and be on my way without having to worry about further problems with the battery. I call the dealer and let the receptionist know I need a battery installed. She promptly transfers me to the parts department. The parts guy says they have the right battery in stock. I explain to him as I explained to the receptionist that I don't have tools with me... read more
Business response:
Chris, on behalf of our entire team, I would like to apologize for your recent dissatisfaction with our service department. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. If you would like, please contact me at your earliest convenience, so I may further understand the situation and begin to work toward a resolution. I look forward to hearing from you. Hassan Halevy - Director of Marketing
Frequently asked questions about Mercedes-Benz of Bakersfield
How is Mercedes-Benz of Bakersfield rated?
Mercedes-Benz of Bakersfield has a 4.3 star rating with 1,394 reviews.
When is Mercedes-Benz of Bakersfield open?
Mercedes-Benz of Bakersfield is open now. It will close at 6:00 p.m.