Mercedes-Benz of Bakersfield

John F. 

on Yelp

7 years ago

In stark contrast to our past experiences with Mercedes, the last three or four visits my wife and I were subjected to: - The person at the service reception desk aggressively berating a janitor/caretaker in front of customers because a snack at the bar was running low. - Dropping our car off to have the transmission looked at, only to receive it back four hours later stating the transmission mechanic is not at work today. - The person at the service reception desk yelling about another employee, continually, for more than 3... read more

Gautam N. 

on Yelp

7 years ago

The whole service department is unprofessional and very unhelpful. I asked the service advisor (Bryan) when dropping off my AMG for warranty repairs, to inspect my car for a high performance driving event which he said he would do. I had given him a form to fill out by their technician, which he said he would be sure to have done since last time I had requested an inspection, it was not done. Fast forward a few days later, I get a call that my car is ready, but they are unable to fill out the tech form because they "feel lia... read more

Moe B. 

on Yelp

8 years ago

We have leased Mercedes-Benz vehicles for several years because we always received top notch customer service from dealers all over California. Unfortunately we experienced the worst side of customer service today at the Mercedes-Benz in Bakersfield: 5600 Gasoline Alley Drive Bakerfield, CA 93313. We traveled to Bakersfield and decided to drop by for service and to repair the car key battery. Not only were they not courteous, but also they had no respect for Mercedes-Benz customers if the vehicle was not purchased or le... read more

Chris B. 

on Yelp

8 years ago

Love our Mercedes hate the service department, might as well go to pep boys. If you don't have a 100000 dollar car they treat you like crap I will try bmw next time. 

Jojo L. 

on Yelp

8 years ago

It was time to return my MB lease, so I got to work with the "End of Lease person", Nick S. At first he seemed very helpful & concerned- giving me nice assurances & same BS that used car salesmen say everyday. Prior to returning this car, he "advised me to just get any cheap tires to replace my bald tires so I won't pay for the penalty". But when I got my final bill from MB Financial- I got a bill for 4 new tires since what I put in were all mismatched. When I tried to reached out to Nick, he kept on promising me that... read more

Debra M. 

on Yelp

9 years ago

THE WORST SERVICE EVER! these are the rudest people and really using the Word SERVICE in the same sentence is an INJUSTICE TO THE WORD. Put it this way Instead of dealing with them will drive 100 miles to the next Mercedes dealership .. Brian the sales manager Ya RIGHT! NOT .. THE WORST. Find another place or BETTER get a LEXUS they HAVE EXCELLENT SERVICE! and Sami is excellent Sales man!! ask for HIM.he often hangs at their Motor City GMC showroom BUT go find him! You will not be disappointed! will not be PUS... read more

Jenny B. 

on Yelp

9 years ago

Really bad customer service. Had my car towed early in the am before they opened due to a flat I had on highway 5 around 4am when headed to LA from SF. Had my car towed to the Dealership at approx. 7am before they opened. 1 service manager was there when I arrived. 10 minutes later, another manager walked in. I then waited in the cold for over 45 minutes while the two service managers checked in they're offices, eating they're gourmet BK breakfast, observing me as they sat at their desk, while I was outside shivering on thei... read more

Mark N. 

on Yelp

9 years ago

In July of 2016 my wife and I traded in a 2013 Honda Accord Sport for a 2005 Corvette from Mercedes of Bakersfield. The Honda was in perfect condition the Corvette was beautiful. I traded in a car with no problems expecting to buy a car with no problems. I was greatly mistaken. I was told that the Corvette had not been wrecked come to find out it had been in a wreck after Mercedes supposed hundred and fifty Point check the car was sold with cracked rotors transmission oil leaks and missing key locks for entry. Something that... read more

Michael F. 

on Yelp

9 years ago

I tried to purchase a car thru Mercedes-Benz of Bakersfield and gave them a week to do a dealer trade. They were not able to get the job done so I was forced to buy out of state and ship the car into Bakersfield. I asked Mercedes-Benz of Bakersfield to show me how to work a few of the cars options and they refused (I even offered to pay for the instruction time). I guess my multiple car purchases and thousands in service bills didn't amount to enough to show me how to use the cruise-control. The sales man from Mercedes B... read more