This profile has been claimed by the business owner or representative.
Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They charged $350 in labor & $400 fir a battery. The labor should have been way less. They were unable to wash car cause it was low in gas. I’d have paid them for $50 worth of gas. It took a while to get the car as I sat there w my kids. Plus, they made an insulting offer for my car. It only has 676 mikes and they offered $47000 less than the stickers of $139000
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The service department had my vehicle that I've had for a couple months fwhich has issued or 3 days, it was returned in the same condition it was dropped off which was a waste if over 3 hours and my vehicle is still not fixed also, they did nothing when advised the issue with my vehicle had not been fixed which was evident in less than 3 miles from the service department. I now have to take it upon myself to find am Alfa service location to fix my vehicle.
Business response:
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you
I have never been treated more poorly by a car dealership in an attempt to make a service appointment. it was actually abusive. I’m less likeky to purchase a FIAT in future as a result, unless I move to another area.
Business response:
Thank you for bringing this to our attention, Paulo, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
I dropped my car off for an oil change and maintenance check. I went to pick it up they stated that I had a slow leak from my radiator and wanted to fix my leather dash that was lifting. I had a second opinion because my car is too new for the radiator to be leaking. Sure enough no leak, but I do need to service my damper and I need breaks. Thanks for letting me know:)
Business response:
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. We did get Alfa Romeo to cover half of the repair cost, and we're happy to go over the repairs required with you and show you why its recommended. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Every time I get my car back there’s still an outstanding issue. Why? It’s unacceptable m!
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I bought a 2017 Maserati Granturismo with 19k miles from this dealership, it was sold to me as a certified pre-owned. I couldn’t drive off the lot without the car having issues already. I brought the car back to have the problems fixed, they kept the car for three days and didn’t do anything to it. When I called (several times) to try to get an update on my car, nobody would call back or let me know what was happening with it. Don’t waste your time or money with this location, take your business to a reputable dealership whe... read more
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
They never tell you anything about what's going on with the car it's like a mystery
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Not efficient, super busy and when they get swamped they just rush you out without providing the services needed.
Business response:
We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.
I always have a horrible experience here. This time I was sent to the rental location where they had one Mitsubishi Mirage, which is clearly not equivalent in size nor caliber of car I have. I ended up having to wait over an hour before any vehicles came back because no one at Alfa Romeo wanted to increase the $30 amount to anything higher, in which once i got my service advisor, Pedro, on the phone, that there had to be a comparable $40,000 car there. Completely and utterly unprofessional and I absolutely will not be purcha... read more
Business response:
We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.