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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On November 30, 2019, I purchased my Certified used 2016 Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi S4 to purchase the Maserati QP. I really loved the car and enjoyed the service I had received from Maserati up until January 2021. I had dropped off the car on January 18th as you’ll see on the included invoice picture. On January 21st, I texted my service advisor, Pedro Leal, to find out when my car was to be ready for pi... read more
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Misleading Unprofessional DupeBrought my car in on a Misleading Unprofessional Dupe Brought my car in on a Friday and didn’t get it back till Tuesday and the price quoted was not met
Business response:
Thank you for this feedback, Veronica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Brought my car in because the turbo was not working. I was charged $250.00 and told that my warranty was denied. Never explained exactly what was going. Was told by Ken “You have a turbo issue”, well thanks Ken, that’s why I brought it in! Was never explained what could be done to remedy it, was just told that it would cost $2,000. I may have paid with my credit card if Ken would have explained in detail what the fault codes were. Felt as though the $250 I paid could have been generated by a simple diagnostic machine I bough... read more
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect. Please leave your contact information so we can address your concerns in detail.
Worst service center I’ve ever been to. Had my vehicle for a month. Caused significant damage to my vehicle and claim they can’t repair it.
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The loaner process through Enterprise is ridiculous, given that we are dealing with supposed luxury cars and they want to send you away in a Dodge or a Chrysler. Especially when the reason your vehicle is being repaired for the 4th time in less than 2 years is because it is a lemon and no one wants to acknowledge the obvious. Nobody at the service center makes any effort to make you feel like they understand your frustration, they just have the attitude that it’s not their fault and all they can do is fix the car. They did a... read more
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that you weren't fully satisfied with your experience. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.
It would be nice if the mechanic spoke with me more clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these times we are trying to be careful with COVID. He told us we only have the modes we need to replace and as I read the paper, it said we had to do the spark plugs too... I never declined it bc I was never told of the other parts. If I would have known I would have done the job. We got this car from the dealership not the street. T... read more
Business response:
We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Thank you for the opportunity to assist, we look forward to seeing you for your next visit.
I came into the dealership for a checkup and was given a possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my car snd found out that Pedro was not available to tell me the results of his check up and I was unable to get a bill and or an explaination of the problem. I had to wait an additional hour before I got an report on the status of my car, got the bill and left. Unfortunately this was not the only issue I have had with this ... read more
Below Average. My car wasn't washed this time and my service guy, Pedro, was supposed to text me with the correct price of the "Drive belt" item. He said the price on my receipt of $145.13 was incorrect. Also, the description of what I need done *listed with $680.42 price, is incorrect. Why are you guys writing up receipts with incorrect prices and descriptions?
Ken profiled me as soon as I arrived. He was so rude. My car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key and phone . I asked for a new service advisor he told me “ absolutely not “ . Never responded to my texts , I was never allowed to speak to a manager because he was out of town or not on the premises. He failed to apologize . Didn’t review my paperwork with me in regards to what was serviced and said I declined the break s... read more
Business response:
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. Someone from our management team will reach out to discuss the issue in more detail. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.