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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Maserati of Santa Monica offers a wide selection of new and used luxury vehicles, parts, service, and more! Visit us today to learn how our dealership can meet your automotive needs or call us to schedule a test drive! (424) 325-4053
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On November 30, 2019, I purchased my Certified used 2016 Quattroporte S from Maserati of Santa Monica (Maserati). As an avid and loyal German car fan, I wanted to try an Italian exotic car and sold my Audi S4 to purchase the Maserati QP. I really loved the car and enjoyed the service I had received from Maserati up until January 2021. I had dropped off the car on January 18th as you’ll see on the included invoice picture. On January 21st, I texted my service advisor, Pedro Leal, to find out when my car was to be ready for pi... read more
Misleading Unprofessional DupeBrought my car in on a Misleading Unprofessional Dupe Brought my car in on a Friday and didn’t get it back till Tuesday and the price quoted was not met
Brought my car in because the turbo was not working. I was charged $250.00 and told that my warranty was denied. Never explained exactly what was going. Was told by Ken “You have a turbo issue”, well thanks Ken, that’s why I brought it in! Was never explained what could be done to remedy it, was just told that it would cost $2,000. I may have paid with my credit card if Ken would have explained in detail what the fault codes were. Felt as though the $250 I paid could have been generated by a simple diagnostic machine I bough... read more
Worst service center I’ve ever been to. Had my vehicle for a month. Caused significant damage to my vehicle and claim they can’t repair it.
The loaner process through Enterprise is ridiculous, given that we are dealing with supposed luxury cars and they want to send you away in a Dodge or a Chrysler. Especially when the reason your vehicle is being repaired for the 4th time in less than 2 years is because it is a lemon and no one wants to acknowledge the obvious. Nobody at the service center makes any effort to make you feel like they understand your frustration, they just have the attitude that it’s not their fault and all they can do is fix the car. They did a... read more
It would be nice if the mechanic spoke with me more clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these times we are trying to be careful with COVID. He told us we only have the modes we need to replace and as I read the paper, it said we had to do the spark plugs too... I never declined it bc I was never told of the other parts. If I would have known I would have done the job. We got this car from the dealership not the street. T... read more
I came into the dealership for a checkup and was given a possible reason and assigned a mechanic by the name of Pedro. He was to examine my car and call me in an hour. After an hour I returned to pick up my car snd found out that Pedro was not available to tell me the results of his check up and I was unable to get a bill and or an explaination of the problem. I had to wait an additional hour before I got an report on the status of my car, got the bill and left. Unfortunately this was not the only issue I have had with this ... read more
Below Average. My car wasn't washed this time and my service guy, Pedro, was supposed to text me with the correct price of the "Drive belt" item. He said the price on my receipt of $145.13 was incorrect. Also, the description of what I need done *listed with $680.42 price, is incorrect. Why are you guys writing up receipts with incorrect prices and descriptions?
Ken profiled me as soon as I arrived. He was so rude. My car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key and phone . I asked for a new service advisor he told me “ absolutely not “ . Never responded to my texts , I was never allowed to speak to a manager because he was out of town or not on the premises. He failed to apologize . Didn’t review my paperwork with me in regards to what was serviced and said I declined the break s... read more
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,696 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 8:00 p.m.