Maserati of Santa Monica

Manney4020 

on DealerRater

5 years ago

Avoid sales guys call Fedrick. I was there late evening yesterday to look for a Maserati and Alfa Romeo. When I walked into the dealership Fedrick and Gary was there in front of the door waiting for customers. Fedrick reached out to me and asked what I am looking to buy and I told him what I was looking and he went in to check them out. I didn't dress like I have a lot of money to buy a Maserati but dressed decent and I am a professional Engineer. He thought I am not par in with his pay grade to serve me. So, he send out the... read more

Franck75 

on DealerRater

6 years ago

ELECTRIC PROBLEM ON FIAT 500e My Fiat 500e has an electronic malfunction. Once a week my car won't start at all. A signal appears on and off telling me there is an issue. Phoned fiat service which told me they could only take my car in 3 weeks time. I asked them If they could lend me a car in the meantime, as I am paying my lease every month. They told me I would have to rent a car on my expenses. Same day went to see the sales manager and asked him if he had another solution. He told me to get in contact with another manage... read more

US Service Member 

on DealerRater

7 years ago

Potentially preparing lawsuit Bought Porsche Cayenne from used inventory, requested rims be power coated black. And floor mats updated. Was sent pictures of SUV affirming well took care of and in great condition. After 2 months of waiting for car they painted over the Porsche emblems which I explicitly asked not to. The interior was all banged up and scratched in the cargo area. The paint was beyond embarrassing and had to be repainted. The car began to shake hard at hwy speeds as if it had been off-road always. The paint on... read more

disappointingfiat 

on DealerRater

7 years ago

Issue since January, blatantly ignored and dismissed. It took me two months to hear back from Jon and Alex when my brakes failed, as they were both simultaneously out of town with no way to contact them or a point person for their clients. The brakes on my Fiat 500e 2017 failed and no one helped me, and still no one will help me. I am down so much money, and have been so legitimately disrespected by this dealership. It took them a month and a half to get me a loaner vehicle, and when the tires became flat on the loaner (whic... read more

lkclibra 

on DealerRater

7 years ago

Brand new Fiat Broken Down after only 1 month I leased an electric Fiat from The Auto Gallery for 3 years on Sunday, October 22, 2017. This is my first lease and first Chrysler Fiat as I have always had a BMW. I leased this car because my Aunt leased two electric cars from The Auto Gallery and recommended the Fiat. The entire reason for the lease was to have an electric car for my commute from the West Side to Downtown for my new job, 5 days a week to save on gas and to be able to use the Express Lanes toll free. My brand ne... read more

Lauries Fiat 

on DealerRater

7 years ago

They literally stole property out of my trunk! No stars! And here is why: I purchased the 500e in may. In late june I brought the car in because it started choking (thumping) while in drive mode. About 3 weeks later I'm at a client's house in Malibu and I for the first time I can use the portable power adapter to charge my car, cool. But when I go to the trunk guess what the power adapter is missing, gone! So i think the service department must have taken it out and forgot to put it back in. So i call them, only to get the r... read more

Amy 

on DealerRater

9 years ago

Jon swhartz My name is Amy, I am a customer, no one asked or pay me to defend JON SWHARTZ, He is a very good manager, I bought a car from him. He was honest and follow through everything as he said he would. He stayed up late to answer all his emails. When I had questions, I emailed him, he responded at 10 pm. Who does that? Where do you find such a great dedicated manager at an auto dealership these days? So I strongly advise whoever wrote that bad review to shut your big mouth! Maybe you need to check your own attitude! Th... read more

jjaxon 

on DealerRater

10 years ago

Buyers Beware! Shady Business Practices & Blatant Lies I was blatantly lied to several times throughout the entire sales process. I was taken advantage of due to very aggressive sales techniques. My sales rep, Sacha, claimed the vehicle I was trading in could not and would not be sold on the lot because of its year (2002) and amount of miles (118K). I was told that if I traded it in, they would be forced to take it to the auction so they only offered me $1.8K for the trade in. I debated this with Sacha back and forth and the... read more

RMartell8 

on DealerRater

11 years ago

I have called over 4 times in the past month and left messages on various voicemails. Never, not once, even when I had an actual emergency did anyone EVER call me back. Then to schedule an appointment it took numerous calls and was still not able to get in, so I just drove there. Had to get a message to the service department about my car they already had and even dealer operator was never able to get to them, even after numerous attempts. To fix this: 1. Return calls - even if it's at the end of the day. 2. Get more people ... read more