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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went there and spent 4700 $ and wasn’t satisfied with service Casey did excellent as far as telling me what’s going on but as for the performance I thought the issue would be fixed considering the labor was so expensive but most likely will not go back there , 3200$ of that was suppose to fix the alignment but didn’t ! Yet a new tire was the reason not control arms!
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Victor, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
I didn't like the service I got. I have different alfa romeo cars past 6 years and I usually go to the van nice dealer. This time I tried santa monica one but it was bad. I didn't like the attitude of workers. Worst service that I ever had
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
1. Not a good experience. 2. No loaner vehicle offered. 3. Poor communication. 4. Unwilling to warranty tire that clearly should’ve been. 5. After a text to the sales person that leased me the vehicle I was told tersely: “Next time make sure to buy the wheel and tire protection package.” 6. Defective carbon fiber compartment door installed on center console (after original one cracked) during previous service visit. Was told by service advisor the part was “only moderately defective” 7. I own/lease a number of expensive vehi... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Disappointed, Pedro sucked, was rude, his customer service skills suck. Lost a client that’s for sure
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jonathan, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Eric the GM has no concept of customer service. He failed to call back and address any issues with us directly. Completely unprofessional. I will be going back to Range Rover for my next car.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
This is my first Maserati and my last. The car broke down 6 days into owning it. Service has been slow to respond and not at all helpful. I miss my Range Rover.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The issue wasn’t fixed even though they said it was. My car is doing the same thing it was doing before it was at the dealership for 2 weeks.
Business response:
Leslie, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Not up front with their vehicle’s equipment prior to sales. Sold me a car with one key, in which they failed to mention.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Ken was great & I appreciate his high energy & I also appreciate the Aldo ride home. But quoting me $1400 for brakes is corruption. I was able to get my brakes done for $500. B/c of that I’ll never bring my vehicles back to this location. & I wouldn’t recommend bringing your vehicle here unless your under warranty. I get upset just thinking about the $300 I spent w/ this location.
Business response:
Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.