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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This was a horrible experience. I believe the work the work charged was not completed. In addition my car was damaged. I was told it would be fixed however it wasn’t
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.
Scheduled an appointment and when I showed up they didn’t even know what my service was for! Also when I arrived I was made to wait 25min out in the cold and when the work was finished they were so rude didn’t give me a receipt I had to ask for one!! Terrible customer service I will go to another dealership for service. Such a shame I’ve been coming here for 5 years and much preferred the service advisors when the location was in west LA. Not sure if it was a temp location but those advisors were much more helpful!
Business response:
Hello - thank you for your input. We have had to make some changes due to COVID here at our dealership. Unfortunately, our service waiting areas have been removed, and our wait times are a bit longer now due to spacing out our staffing in the shop. As we continue into this year, hopefully with good news with the COVID vaccine, we can start to get back to normal and offer the customer service and details you deserve. Thank you for your continued patronage.
Worst service ever received, car was with service for two weeks service advisor called and said car is ready it has no problems. Super rude and said be here in 30 minutes or you will be charged storage I called corporate headquarters they told him to relax and sit back and be quiet
Horrible experience this time. It took almost 3 hours for an oil change ( I had to wait) and they charged an exorbitant amount. Also, I asked them to add window washer fluid and they told me it was done. I checked before I left, and it was empty. I could go on but I will chalk it up to the pandemic as in the past the service has been great. I didn’t even get the complimentary wash because that would have taken forever.
Business response:
Hello - thank you for your input. We have had to make some changes due to COVID here at our dealership. Unfortunately, our service waiting areas have been removed, and our wait times are a bit longer now due to spacing out our staffing in the shop. As we continue into this year, hopefully with good news with the COVID vaccine, we can start to get back to normal and offer the customer service and details you deserve. Please feel free to stop by anytime for a complimentary wash, either our service or sales department will be h... read more
From start to finish it was a great experience. A a a a From start to finish it was a great experience. A a a a a a a a a a a a a a a a a
Dishonest and lazy service team!When you have a Dishonest and lazy service team! When you have a Maserati, you rely on your dealership and their service team to be upfront and honest throughout the process... this was not the case across the board. Overcharge, misread the malfunctions... and hourly service rates in excess of $250... just a joke. Took the car (at another Maserati dealers recommendation) to a local service shop and the car was fixed in an hour and I saved $1200 for unnecessary service. Scam between technician ... read more
You Advertise car having 1854 miles go to dealer 4700 miles not cool at all show up cars dirty told me wood b detailed not happy.
Business response:
Hi Paul, sorry for the confusion in the miles. The car was unfortunately published with incorrect miles, but we did make sure Frank let you know the actual miles we a bit higher prior to your trip down. We always make sure to act with 100% transparency. We did drop the ball on having the car detailed prior to your arrival, it was not in "delivery" condition for you. We're very sorry we didn't meet your expectations. Hopefully the job our detail team did on your car while you were completing the paperwork was satisfactory. Pl... read more
The day after my service the car went into “limp mode” for 1.5 days and this morning my dashboard screen broke and won’t turn on. Both of these issues never existed before my service.
Business response:
Good Morning. I'm sorry this happened and caused you an inconvenience. Your time is valuable to us. We always strive to provide a truly exceptional experience, i'm sorry we fell a bit short this time. Sometimes with electrical issues, they pop up at unexpected times. Although it doesn't seem as though we interacted with your MTC when your vehicle was in service for an oil change and alignment, I'm happy to look further into this for you. Please reach our service coordinator directly at 310-622-8293 so we can rectify your pro... read more
Casey was not present and the rest of the staff seemed detached somewhat from customer service. Flat effects. Also you should have more (some) Maserati sales items in your shop for browsing and potential buying. My Porsche dealer (South Bay) does a much better job of keeping service customers happy to visit. Go see them for ideas--especially with the MC-20 coming to town.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.