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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I asked for one simple thing which was to fix everything that would eliminate all lights on the dashboard & after paying over 2k I pick my car up with lights on my dashboard still. So annoying & inconsiderate.
Business response:
Brejett, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Kind people. I am still waiting for this job to be fulfilled. I have paid out $700 and my issue is not resolved. It’s been weeks. TBD
Business response:
Mandy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
I i had horrible experience I made a deal witnessed and reorded the car was ready when I got there it was a Sunday night I waited quite a while for the fi nance guy he had me sign everything on a tablet after multiple signings we got to the lease he told me it was exactly what was agreed on signed he said they would furnish the copies they never did when ii received my bill I found they added an additional 4000 dollar s when I contacted the sales person and sales manager they told me I could do nothing about it they are very... read more
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Ian 80 years old I made a deal witnessed by my son and a friend we were told to come pick up the car it was ready when we arrived the manager told us what a great deal we got we waited for nearly an hour for the finance man he had me sign many documents on the tablet the next to last doc was the lease he told me in fromt of my son it was as agrred i receivind no copies and left with the car yesterday I received my starmnent from ally with a much higher nab et then I agreed to I called the manager he denied he made the deal h... read more
xxxxxxxx service. Car has been in the shop for 13 months. They messed up my repair orders multiple times, had to have Ken the service advisor replaced due to multiple mess ups (he claimed I asked for mismatched rims - how ridiculous - and missed moving the car to the body shop for a month, missed repair asks, added phantom charges) and now have done nothing on the car for the last 9 months and every 6 weeks have pushed out the delivery date. It is now February 2023 and I still do not have my car.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your experience hasn't measured up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to get in touch with you and address your concerns once we've been able to get the whole story.
Very expensive! ! Feel like they price gouge. Sales guy was very smarmy and felt like he was giving a sales pitch when trying to pay. It is nice that they give you a rental car/offer you a ride though.
Huge delays. Estimates for repair cost and time were very much not accurate. i paid over 2 grand to replace a key fob that was stolen from me.
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, Josh, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Horrible service and not satisfied with product did a buy back. Giulia always in service.
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
We have found that the Santa Monica Alfa Romeo service location is very disorganized which cost us more time and money than it should have.
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.