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Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was offered an unacceptable price for the replacement, which I accepted just because I trusted you. I also spent time to complain but no resultions.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Had my car towed over there and was charged over my loaner / rental because of something between dealership responsibility!! Over my lost time and towing++ car can have issues, but get extra charge on warrenty and not my fault isn't right!! Love Alfa and have also old gtv .
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The car was late by 15 days with numerous delays and false promises. Was quoted 5 days
Business response:
We're sorry to hear about your experience, Scott, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to contact you if you'd be willing to discuss this in more detail.
I had the worst experience @ Santa Monica Maserati. I was charged3200+ Still not fixed boo
Business response:
We're sorry to hear, Frankye, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I'm very disappointed I was told my break s were fine as soon as I left dealership break are squeeking. Never mentioned oil change Visor clips were never replaced. Cost of gasoline and the lost for only rear break repair over $1000. Ha ha ha
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
They send me from one dealership to another about Alfa Romeo warranty and cost me $$ and time !! Then need tow by my end from this dealership to van nuys dealership... After that was towed at night got stuck.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear you’re unhappy. Unfortunately, in this case, your selling dealer, not us, installed an aftermarket device in the car that had to be removed to diagnose your car. We’re sorry the other dealer didn’t make this smooth for you. Please reach out should we be able to help on the future.
The follow up from this dealership is non-existent when you are bringing in your car in for service. It is also impossible to get a hold of anyone in the service department when you are following up with your car
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out to you. We'd love to get to the bottom of this and turn things around for you.
It started well with the recalls being done. I parked my car back at one of my homes. I don’t drive it then 2 weeks later when I go for a drive the engine light is on. I return to the dealership, they charge 225 to figure it out when they were the one who made that light lit up. I went to my home mechanic instead, he fixed it in less than an hour and for nearly nothing since the dealership didn’t do their job proper. I was open to the idea of a dealership but if I had to redo it all, after the facts, Fiat Santa Monica would ... read more
Business response:
Thank you for this feedback. We're sorry to hear about your recall experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
High Maintanance price even I told the problem and they don’t to anything. They didn’t charge car even they mentioned it. checked the car 30 mins told me cost $6500.. same as the car value..
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We strive to make sure that all of our customers leave happy and we’re sorry that we failed here. We’d love the opportunity to get more details to see if we can turn this situation around for you.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.