This profile has been claimed by the business owner or representative.
Maserati of Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1820 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had my car towed in on May 31st because my engine died apparently! The dealership and my Fidelity insurance were going back and fourth for a month and a half before my insurance finally said they’d cover the cost to fix my car. From my knowledge I needed a new engine, timing belt, spark plugs, a battery and some other crap at this point I’ve forgotten. My car was finally ready for pickup on Friday 7/22. They said the engine was running great and they did a test drive and everything looks great. So I go pick my car up on Mo... read more
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Car was not washed or washed but not clean. Very less explanation and seems tires are not rotated?
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
My car was there for 21 days to repair a minor issue. I didn’t receive an update or notification regarding the status of my car till I inquired two weeks later. I had to call several times before I could get someone in the service department to take my call. In short, terrible experience, I sincerely doubt I would bring my car here again.
Business response:
Ed, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Jim did a nice job but I don’t trust your service department. I brought my car for service in Feb 2022 and as soon as I pick up my car the rear view camera stopped working intermittently and there was a loose screw rolling around in my trunk door. I reported it to Ken Moore who asked me to bring it back again to fix it. I bring it back and Jim tells the camera is on backorder for 2-3 months. I believe you swapped my perfectly working camera with another irate client, that’s fraud and I plan to report you to Maserati and BBB.... read more
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Purchased a lightly used car and have contacted the service department twice over two days with ZERO follow up. Contacted salesperson twice and was told (receipts of text messages) to contact service again as they get busy. Good experience turning horrible.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
First time dealing with this dealership. Brand new car with 80 miles had to go in for 5 days
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Took forever to get the parts for my car. Very little communication on why or when to expect it. Then my car wasn’t ready when I was told to come. Check engine lights hadn’t been cleared. Then my car went back into limp mode within ten minutes and I had to turn around and return it and get another rental car. Five days later I get a call that it’s ready. Apparently the mechanic hadn’t clipped a plug correctly after the first fix and because it was never test driven it wasn’t caught. Also I get terrible loaners considering I ... read more
Business response:
Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience and we're sorry that we didn't meet that goal in this case. We look forward to speaking with you and hope that we can resolve this matter as soon as possible.
This place has no communication skills. You can never get in contact with nobody in service. They service advisors are very Rude. I will never take my car back to this place ever ever again. I wouldn’t recommend anybody to take the car here
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Waste if time and money over months for the same issue which is still not resolved and even more significant is the absolute lack of luxury brand service and the lack of concern for customer satisfaction.
Business response:
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Frequently asked questions about Maserati of Santa Monica
How is Maserati of Santa Monica rated?
Maserati of Santa Monica has a 4.5 star rating with 1,731 reviews.
When is Maserati of Santa Monica open?
Maserati of Santa Monica is open now. It will close at 7:00 p.m.