Maserati of Santa Monica

DIXONPRECIOUS 

on DealerRater

3 years ago

I had my car towed in on May 31st because my engine died apparently! The dealership and my Fidelity insurance were going back and fourth for a month and a half before my insurance finally said they’d cover the cost to fix my car. From my knowledge I needed a new engine, timing belt, spark plugs, a battery and some other crap at this point I’ve forgotten. My car was finally ready for pickup on Friday 7/22. They said the engine was running great and they did a test drive and everything looks great. So I go pick my car up on Mo... read more

kensuke99 

on DealerRater

3 years ago

Car was not washed or washed but not clean. Very less explanation and seems tires are not rotated? 

EDROSSIL 

on DealerRater

3 years ago

My car was there for 21 days to repair a minor issue. I didn’t receive an update or notification regarding the status of my car till I inquired two weeks later. I had to call several times before I could get someone in the service department to take my call. In short, terrible experience, I sincerely doubt I would bring my car here again. 

SHAHRIARS 

on DealerRater

3 years ago

Jim did a nice job but I don’t trust your service department. I brought my car for service in Feb 2022 and as soon as I pick up my car the rear view camera stopped working intermittently and there was a loose screw rolling around in my trunk door. I reported it to Ken Moore who asked me to bring it back again to fix it. I bring it back and Jim tells the camera is on backorder for 2-3 months. I believe you swapped my perfectly working camera with another irate client, that’s fraud and I plan to report you to Maserati and BBB.... read more

LROMANOWSKI 

on DealerRater

3 years ago

Purchased a lightly used car and have contacted the service department twice over two days with ZERO follow up. Contacted salesperson twice and was told (receipts of text messages) to contact service again as they get busy. Good experience turning horrible. 

Rfmoshtael 

on DealerRater

3 years ago

First time dealing with this dealership. Brand new car with 80 miles had to go in for 5 days 

Scb 

on DealerRater

3 years ago

Took forever to get the parts for my car. Very little communication on why or when to expect it. Then my car wasn’t ready when I was told to come. Check engine lights hadn’t been cleared. Then my car went back into limp mode within ten minutes and I had to turn around and return it and get another rental car. Five days later I get a call that it’s ready. Apparently the mechanic hadn’t clipped a plug correctly after the first fix and because it was never test driven it wasn’t caught. Also I get terrible loaners considering I ... read more

Keya 

on DealerRater

3 years ago

This place has no communication skills. You can never get in contact with nobody in service. They service advisors are very Rude. I will never take my car back to this place ever ever again. I wouldn’t recommend anybody to take the car here 

docman623 

on DealerRater

3 years ago

Waste if time and money over months for the same issue which is still not resolved and even more significant is the absolute lack of luxury brand service and the lack of concern for customer satisfaction.