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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Just never felt like they wanted my business from the first time I walked on the lot. Had to find my own salesperson after walking around for 15 minutes. Never got a follow up about the visit. Oh well
Business response:
Please accept my apology for the poor response you received while on our lot. This is not the way we want our guests to be treated. If possible I'd like another chance at helping with any questions or concerns you may have. Please let me know, I'd like to right the wrong! Jeff Arthur General Sales Manager Lakeland Volkswagen 863-688-8112
All ways Chaos Always drama in the service department. This time female working going insane over a warranty phone call that apparently she had to sit on hold for. Then it took 2 hours to change the oil, rep said it was because they were washing the car, went outside after we paid car not washed, not sure why it took so long or way rep lied but this is the 3 time we went here and it will be the last. I wont bore you with the walking dead sales rep you have
Way too expensive. My purge valve is going bad. They want to charge $1100. I look up the part and it’s $25. I watched a YouTuber do it in 10 minutes. They are really scamming people guys. Do it yourself or go to a local mechanic. This is ridiculous. Will never recommend. They cars are GREAT though. Great quality and good prices. But not their services. Too much money.
Business response:
Thank you for your business, I would like the opportunity to speak with you about your service. Thank you, Brian Woerdehoff Service Manager 863-688-8112
Terrible follow up I drove over an hour to purchase an Atlas. Their prices are very good and there was no pressure to buy, which I like. But, after the sale was made they delivered the car after their so called detailing. It was a joke. Grease marks on the seats, multiple marks , including a 3 “ sticker mark, on the outside. The salesman said “ well, they only make $10 an hour. Not my problem. Then when I got home I found a scratch on the door edge near the bottom. I told the salesman and was never offered to bring the car b... read more
Will look for new service company Too hard of a sales pitch, too pushy. Too expensive. Pushed wipers sale 4 times, plus said service tech recommended because very streaky. Car was to be washed but if they did it has just a spray down and window was never washed and bugs still covered it. If they tried them the bugs would have been streaked across window. But no still laid where they died.
Business response:
Thank you for your feedback. I apologize our recommendations were aggressive. We do stress the importance of wipers blades. I would like to apologize for the car wash. Please stop by any time so we can correct this. Look forward to hear from you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112
Very disappointed. I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon for the service. Before even looking at the coupon, she said we dont have that battery. I was very disappointed because I mentioned to the guy who set me for the appointment for 9:30 am on 8-31 before driving over to lakeland about the coupon. And he told me to bring it in. I then told the lady that I was really hoping to save some money, it was my birthday ... read more
Business response:
I apologize for your experience. Please contact the Service Director so we can discuss your experience. Thank you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112
Avoid If possible Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had misplaced my key. They made us wait 45 minutes while they looked for the key, and couldn't find it. They gave us a loaner, and when we were driving off the lot, they finally found the key. On top of that, there was huge scratch on the side of the car that was not there previously.
Business response:
Thank you for your feedback, I apologize for the length of service. Please contact Brian Woerdehoff so I can assist in the scratch. Thank you, Brian Woerdehoff Service Director Lakeland VW
Receptionist Lyndsay was Great, Mechanics are another story I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street before my tire light came back on. So I had to go back and had them fix what I feel should of been checked before they said it was good but I wasn’t too worried. The next day when I was about to go to work my car wouldn’t start. When I checked under my hood, not only were my engine coolant and windshield fluids WAY past t... read more
service Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call them a few weeks, he called me when the parts in
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 6:00 p.m.