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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Everytime I take my car in to fix something. It comes back with something else broken on it that wasn't broken to start with!
Business response:
Myiact, thank you for your feedback. I am sorry to hear that your visit was not satisfactory. I would like to help in resolving any issues that you may have. Please feel free to call me at your earliest convenience Thank you and I hope to hear from you soon, Jared Miller 863-688-8112
I took my car in for a car wash and 2 times the engine light came on after it was washed. I took it back and they charged me $100.00 to find nothing wrong. The 2nd time I took it back they said it was the battery. I went on a cruise and it sat for a week and it started up fine so I did not get a battery. It also starts up fine in the mornings. I have spent so much time trying to
Dealership resolved issues part 2 Lucky me! Because my issues were technically two visits and not just one, I get to rate the service department twice. Please see my first review below for my initial impression. This is my expanded review! After reading through some of the reviews here, I'm not going to be unfair and throw this service department under the bus for stupid reasons like they don't wine and dine me when I'm in the waiting room, or I had to wait an extra half hour for an oil change. I'm nothing if not fair. My ca... read more
Business response:
Dear Volksgod, I am sorry to hear that your visit was not satisfactory. I would like to help in resolving any issues that you may have. Please feel free to call me at your earliest convenience Thank you and I hope to hear from you soon, Jared Miller 863-688-8112
Overpriced lemon. Dishonest. I needed a car fast. They took advantage. Car has been in the shop more days than I've owed it. Neither the dealer or VW accept responsibility. They are "partners," and they protect each other, not the customer. Do not trust this place. You've been warned.
Business response:
Thank you for your feedback. I am sorry to hear that your visit was not satisfactory. I would like to help in resolving any issues that you may have. Please feel free to call me at your earliest convenience Thank you and I hope to hear from you soon, Jared Miller 863-688-8112
I have purchased 4 vehicles from Lakeland Volkswagen in the past 10 years, but after this last service visit, I will never go there again for any reason. You have lost a customer.
Business response:
I apologize for your last service visit. Please contact me so I can assist in your situation. Thank you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112
Not sure if they are incapable or a rip off Went in with a broke mirror, first trip they charged me more than the estimate, “that happens” I say to myself...first time I go over 50 mph the mirror dances in the housing...I think, “that happens” but it’s probably something they can fix...and it shouldn’t cost much if anything since they said it was fixed. But no ...it’s going to cost me a pretty penny, and their first excuse? They were “trying to get me on the road”. Yup real helpful aren’t they. So no I don’t recommend, and y... read more
Business response:
Hello, I would like to speak to you about your situation. Please contact me when you can. Thank you, Brian Woerdehoff Service Manager Lakeland VW 863-688-8112
Horrible Experience. They treated me awful. I had called service office twice to ensure my appt and warranty work would be performed efficiently. Upon arrival they didnt even know why I was there. Then being lied to and refused to share information with me. On top of it all my car was damaged, so I immediately reported to the manager. That's correct no response. Overcharged me for the service I needed done and didnt care to explain it to me. Awful what happened VW
Disappointed Very disappointed, I just bought my CERTIFIED 2017 VW 1 1/2 months ago and have already had to have the entire transmission replaced and when I came to pick it up I was told that now the brakes have to be replaced. How can a dealership certify a car and and then tell the owner after 1 1/2 months that they need new brakes. That is terrible. We paid over $15k for this car and I really hope the dealership makes the right decision to replace the brakes at their expense and not mine.
Business response:
Hello, I am glad we were able to rectify your situation. Please contact me if you have any questions. Thank you, Brian Woerdehoff Service Manager Lakeland VW 863-688-8112
Keeping your vehicle for three days with a scheduled repair I took my vehicle in on a Monday morning for a scheduled appointment at 8am no one called at the end of the day to say anything. I was working and when I realized it was past closing time I said to myself that I would have to make arrangements to do the things I needed to get done that evening. I CALLED the next day to my surprise it still wasn’t ready. At the end of the second day He finally told me that they ordered the wrong part and that it wouldn’t be ready unt... read more
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 6:00 p.m.