This profile has been claimed by the business owner or representative.
Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Terrible experience Never followed through with my rental and didn’t call me to let me know, no one returned my call and serval calls made unable to reach management and had to drive up there for a refund when they could of done so over the phone but could never reach someone to coordinate that service. I would never use vw or purchase a vw product again.
5 hours for an oil change. I had an appointment for an oil change at 11:30am so I dropped my car off. Didn’t hear anything until I called at about 2:30pm. The service manager was at lunch however so I left a message and she returned my call shortly after. I knew I needed a brake job and it was going to be time for new tires soon but I didn’t want to pay the quoted price so I declined. 2 hours later the oil change was finally done along with some additional maintenance I didn’t ask for. So my total was almost 140 dollars when... read more
Doesnt want business I was looking to buy a new Atlas. I filled my info online for there pricing and they responded we cant give you an out the door price. Im ok with that ill take my business somewhere else! Im from another County.
15 days nothing but problems Got my certified preowned 2015 passat tdi July 3rd and today is July 18 and have already been to the service department 3 times over the same issue. I am highly dissatisfied with my purchase. I traded in my previous vehicle and got a xxxx deal but really needed a good running vehicle and piece of mind but have received nothing but headaches.
Disappointing Customer Service I would not recommend this dealer based on the experience we had with the internet sales rep. While their inventory selection and prices are attractive it comes down to customer service to get the deal done, which they were lacking. This individual was not interested in our business and we ended up purchasing a $40k+ VW from another dealer. We were not local to the Lakeland area and we wanted to get as much information from the dealer in regards to pricing and finance offers in advance of drivi... read more
HORRENDOUS Lost my car keys/fob. Never called to speak with me. I had to go there. Said they rotated my tires and cleaned my car with service. Either done. Car filthy. Tires with ALL brake dust in same location. No way they touched them. When I got in my vehicle to travel home, within one mile the alert light for low tire pressure cane on! Called service person, Lindsey, to ask about these issues. NO RETURN CALL. Extremely disappointed. If I could take my vehicle elsewhere I would, but then VW will void my warranty.
Means of improvement I've had my vw cc to this location for a transmission job and bought a 18 tiguan from this location and have brought it for oil changes. I can tell you that my experience hasn't been to good. My cc was brought in and everything was good until pick up time. Drove vehicle down the road for about 500ft and my steering wheel was very off center, also hand print stain was left on my pillar and door. Some brackets were left unbolted on the engine and brake fluid did not receive a full flush. I had my doubts ab... read more
Horrible Experience Took a week to even xxxxx the issues with my car. Then sent me to body shop, then my car sat there for a week. I ended up turning my car back in and buying a Ford Explorer after making 3 car payments and only driving my car a total of 6 weeks in 3 months. Horrible customer service. Lazy people, no follow up unless I called, then manager would avoid my calls. He would have them tell me he was in meetings, when I knew that wasn’t true. The issues ended up being the dealerships fault (they didn’t tell me the... read more
Car repair Awful experience paid 776 dollars said was thermostat.1 week later same problem said was something different wanted 510dollars. Dont recommend to anyone really felt like taken advantage of.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.