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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I bought a car, didn’t I. This is the 4th vehicle I have purchased from this dealership, and the parts and service department still lies to me and treats me like an idiot. Dave Shepard is an Ok guy.
Mechanic did sloppy work I had to clean engine Bay myself when I got home I had my fuel filter changed on my Volkswagen TDI there was diesel fuel spilt all over my serpentin bell rubber hoses all over the place underneath the hood I had to clean
Driving light I took my car in for a bulb replacement due to it not working..it still doesn't work. Now I have to take it back in again for them to check it again.
Warranty The service center is way too small and basic service takes way too long. We are on our third time to try and get an irritating vibration fixed. Making an appointment at 7:30 then being told the mechanics don't start till 8:00. Really???? Was told at sale time that we would always have access to loaners. Not true. Have had to take 2 days of vacation time for warranted services.
NO SERVICE Service department are not what one would expect for a VW dealership. An appointment had been made for service that would entail dropping Vehicle overnight. Arrangements had been made to pick up a loaner during the initial scheduling of appointment and confirmation of a loaner in subsequent follow up phone calls. Short version is they did not provide a vehicle, for which I could of made arrangements for a rental. This is not the first unfavorable experience with this service department which we just overlooked how... read more
long and tired of having no loaner car options. this dealership always seems to take forever and never offers loaner cars. it has turned me off from VW in general, I cant wait until I do t have to deal with this dealership again.
Not honest Came in Monday for an oil change. The only reason I came in was because I had a coupon for 49.95. I feel like everytime I come in there I get screwed. Lindsay informed me that my tail light wasnt working and I needed a new tail light assembly and the cost was 269 plus 65 for labor. I rfused it. She said the tech messed with the bulb and it wouldnt work so I needed the whole assembly. When I got home I checked it and there was NOTHING wrong with it. I think you are scammers. I called and never got a return call.
Just never felt like they wanted my business from the first time I walked on the lot. Had to find my own salesperson after walking around for 15 minutes. Never got a follow up about the visit. Oh well
All ways Chaos Always drama in the service department. This time female working going insane over a warranty phone call that apparently she had to sit on hold for. Then it took 2 hours to change the oil, rep said it was because they were washing the car, went outside after we paid car not washed, not sure why it took so long or way rep lied but this is the 3 time we went here and it will be the last. I wont bore you with the walking dead sales rep you have
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.