Lakeland Volkswagen

Booboo 

on DealerRater

5 years ago

Way too expensive. My purge valve is going bad. They want to charge $1100. I look up the part and it’s $25. I watched a YouTuber do it in 10 minutes. They are really scamming people guys. Do it yourself or go to a local mechanic. This is ridiculous. Will never recommend. They cars are GREAT though. Great quality and good prices. But not their services. Too much money. 

Sunten 

on DealerRater

5 years ago

Terrible follow up I drove over an hour to purchase an Atlas. Their prices are very good and there was no pressure to buy, which I like. But, after the sale was made they delivered the car after their so called detailing. It was a joke. Grease marks on the seats, multiple marks , including a 3 “ sticker mark, on the outside. The salesman said “ well, they only make $10 an hour. Not my problem. Then when I got home I found a scratch on the door edge near the bottom. I told the salesman and was never offered to bring the car b... read more

TARALEALAMBERT 

on DealerRater

5 years ago

Will look for new service company Too hard of a sales pitch, too pushy. Too expensive. Pushed wipers sale 4 times, plus said service tech recommended because very streaky. Car was to be washed but if they did it has just a spray down and window was never washed and bugs still covered it. If they tried them the bugs would have been streaked across window. But no still laid where they died. 

T.Mcd 

on DealerRater

5 years ago

Very disappointed. I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon for the service. Before even looking at the coupon, she said we dont have that battery. I was very disappointed because I mentioned to the guy who set me for the appointment for 9:30 am on 8-31 before driving over to lakeland about the coupon. And he told me to bring it in. I then told the lady that I was really hoping to save some money, it was my birthday ... read more

Speedy 

on DealerRater

5 years ago

Avoid If possible Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had misplaced my key. They made us wait 45 minutes while they looked for the key, and couldn't find it. They gave us a loaner, and when we were driving off the lot, they finally found the key. On top of that, there was huge scratch on the side of the car that was not there previously. 

BRIANP3009 

on DealerRater

5 years ago

Receptionist Lyndsay was Great, Mechanics are another story I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street before my tire light came back on. So I had to go back and had them fix what I feel should of been checked before they said it was good but I wasn’t too worried. The next day when I was about to go to work my car wouldn’t start. When I checked under my hood, not only were my engine coolant and windshield fluids WAY past t... read more

JOANW57 

on DealerRater

5 years ago

service Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call them a few weeks, he called me when the parts in 

ckeese 

on DealerRater

5 years ago

Service is too slow 2.5 hours for an oil change and tire rotation with an appointment is just not acceptable. We also asked for a part to be ordered for something that hangs in front of the back tire. The customer service rep never mentioned if she did order it or not. This survey is forcing us to choose an employee name but we are not sure if the service rep’s name was Lyndsay. 

ERIC.SIMMONS.LXFF 

on DealerRater

5 years ago

AC issue on newly purchased certified Jetta Could not get return calls from service. They were not able to determine the cause of the issue with the AC. Grease stain was left in the ft driver seat during diagnostic period in which we had to drop the vehicle off and then pick it up without anything being done to the vehicle.