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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I felt I was taken advantage of they told me to fix one thing and I did then the car had same problem and I take it back a day later and they tell me my fuel pump is bad sho not trust them.
The lack of consideration and the sense of urgency is absent. Took my car service due to a check oil level and low washer fluid notification. (last visit was on Aigust 2020) I was supposed to wait an hour per service agent suggestion. I got to the dealer in Lakeland at 8:50am for a 9:00 am appointment left at 2:06 PM. Was offered a loaner after the first hour asked how much longer and was told one more hour I said it's ok I will wait. BIG MISTAKE!!! 11:30AM passed didnt see my car keys until 2pm and I asked him not to wash i... read more
Unfortunately when I left my vehicle in your care for services I noticed several items missing. I reached out to the dealership immediately, spoke with the service manager as well as the dealership manager and left a message. It’s been a week and I still have no resolution or feedback on the matter. Obviously they feel it wasn’t their doing and it was “the detailing vendor” they hire to do the car washes.. but realty it should have never happened and the fact that it still happened under their care and their property.. Your ... read more
I’m very disappointed with my experience everything went very well until I got back into my car and noticed a very large crack in my windshield. I pulled back in and showed them at which time the manager came out and looked at it and then talked to some other guys and came back to tell me it had already been there which I know it wasn’t! I was very upset and she told me my insurance should cover the windshield and that I would get my next oil change for free. I know something happened and this is my first bad experience I’ve... read more
Very disappointed with the service. Brought the car on late Jan, they changed parts, promised a loaner car and did not provide. Jeff from service told us the car needed oil change even if the car did not need one. The loaner car was given a week later when they were still waiting for the part to arrive NOT when we were promised to have one. They replaced the diesel part and when he gave the car back the dashboard light lit up just after leaving the VW service. Worst is when they returned the car, we cannot put diesel anymore... read more
Very hard to believe we need new spark plugs at only 40,000 miles. I was told it’s highly suggested, my suggestion :Volkswagon builds a better product. I’ve had previous Volkswagens, never at 40,000 miles was that suggested
Well not everyone was wearing a face mask just to start , I left my car they gave me a loaner but they kept calling me so I could take the loaner back even when my car wasn’t ready yet , the reason they said was cause they didn’t had enough loaners . Not good
Unfortunately the service team is a disaster. Even when you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotation took 2 hours and 45 minutes. I had another scheduled appointment where the parts manager didn’t check the parts and something was missing. I drive an Atlas and was given a Jetta for a service loaner. That’s not a big deal but the service took days and I needed my SUV. We called to see when things would be done and we we... read more
Had to have my car towed at Lakeland VW instead of my usual Volkswagen Service Center because my car could not start and I was out of town. Turns out the VW battery I had bough a couple month ago was defective. I had a choice of being charged the $140 diagnostic fee or the $40 to $70 fee for installing a new battery even though the battery was under warranty. It appeared different employees charged different prices for battery install too. Turns out the battery was not the only issue and I was back at VW (my usual location t... read more
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.