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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Didn't deliver on their promises to fix the problem. Spent $1400.00 to correct issue but still there.
This was the third request for a survey. I did not want to do another survey for this dealership but since I still did not get any courtesy call from anyone from this place so I thought I should. I was told that my car was not covered under extended warranty for valve cover gasket. Both GM and the service manager were extremely rude and hung up the phone while I was trying to explain to them that it should be covered under diesel extended warranty. VW of America called me and admitted that the dealership was wrong and I was ... read more
Customer service was unacceptable due to coupons presented not being accepted by the dealership when 2 were presented by the customer
Nice guys, but we are very disappointed with our new 2022 Taos. Its been in for service multiple times regarding a check engine light and faulty fuel pump system and hose. Thankfully the dealership provides us with a loaner while they have our car, but we are beginning to lose confidence that this car can get us from point A to B without having a problem that lands us back in the shop. I expected better from VW.
Waited two hours for a oil change while being the only customer waiting at the dealership.
Unhelpful. Did not resolve my issue. Wanted to charge 3k to “look” into the issue that “might fix it”
There is never a loaner car available. $1300+ in repairs plus rental car expense. At least none in my last three visits. I guess your appointment needs to be made according to loaner car availability.
Worst experience ever! Understaffed. Bad customer service. I will never go back to this dealership nor buy another VW car period!!
Quite rude people here. Had to calm down the service department cause they were so upset that day apparently and had a terrible attitude. We left and went to a different dealership that day due to the overall rudeness.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.