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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It takes them over 3 hours to do an oil change, rotate tires, and wash your vehicle. This ain’t to mention that you go in for a simple service covered by warranty and then they try to charge you an arm and a leg for something frivolous. I DO NOT recommend this service center.
My car’s been repaired 7 times in 4 months.3 times was My car’s been repaired 7 times in 4 months. 3 times was the fuel line. It has warranty and they still charged me for a part that was suppose to be fixed. Now they won’t take my car from my house because it’s too far but I drove more than 5 times to Lakeland from Davenport with the car leaking diesel and they don’t seem to matter.
Awful customer service, made appointment car never got into garage. Had to press repeated times car finally got back into shop and supposedly fixed. I got about a quarter the way home and the dash lights came back on indicating the same problem
If you are shopping for a car, please please please do yourself a big favor and run!! The following is a string of bad conduct by Lakeland Volkswagen, the last of which occurred on Saturday, August 28th, 2021. The most nasty, aggressive customer service I have ever experienced, at ANY business, in all my life. Period. Whenever I thought the level of rudeness could not get any worse, they proved me wrong. In the beginning, things began well, the car I had seen online was as advertised, the test drive went smooth, and they eve... read more
The problem that needed repair has been “fixed” twice and the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done.
If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a ... read more
Every single repair I have ever needed from this dealership has taken 3 times as long as other repair shops. It is a ridiculous waste of time. It takes 45 minutes to an hour just to get the car even looked at to begin the process. When a customer asks for estimates on when repairs will be done “soon” is not a good answer when there is an hour and a half left of work to do.
Terrible, they gave me an oral estimate of $843, after checking with other dealership i found out they were trying to do services already preformed to the vehicle. They refused to give me a written estimate, i spent over 4 hours and came out with a $352 bill. Never again!
Service was bad my battery was all corroded when I came back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me back, I tried calling back and no one answer the phone.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.