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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I did get a good price on the vehicle. But I found the staff to have a serious lack of integrity. I would not recommend this dealership to family or friends.
I bought my car here from Trey and always thought I had good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular maintenance. I had to look up on my phone for dealership coupons for the price of an oil change, When I asked for the dash alert to be removed after oil change, I was told they couldn’t unless I had pollen filter installed which felt sort of like blackmail. I had made an appt online, checked off services needed, but when I arrived... read more
Not very good review. After you guys give my daughter a list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was kind enough to install those free of charge. I would have expected the dealership to catch this when they were inspecting the vehicle trying to sell unneeded services.
Bad communication. I think I am still owed money from this service. Don’t offer car wash if you are not doing a good job
Worst dealership ever. Took over 2 weeks to tell me my engine was toast.. also they tore my engine down and sent it off to another mechanic in 1,000 pieces littered all over my car passenger seat. Jeff was very unprofessional. I came back to speak with someone and manager fave me nothing and said that’s basically how they do business... they place is an absolute joke! Will tell everyone I know how awful this place is. I really wish I could post a video on here. Then you would see how my car was handled....NEVER BRING YOUR CA... read more
Very poor communication. Service guy was in training but he keep giving different information and misleading information. The car wash was somehow completed without getting tire wet!!
The process of buying my Atlas was very easy! Bradley was great. The service afterwards has been horrible! Im still waiting on my tire refund a year later. The service center is horrible. They had my Atlas for a whole week to replace my radio that was acting glitchy & I told Christina I think I have an issue with my coolant. I had to add coolant twice already. Service advised me that I had a leak. A week later I get my car back & im still dealing with a coolant warning. I tried following up with Christina and everytime I cal... read more
This dealership is refusing to find a solution to our 2019 Atlas (that we bought from them) that keeps dying in traffic. My wife and kids NEED a reliable car , but this $40k car is NOT that. The level of customer service is a flat ZERO! Even though it’s under warranty, they claim there is no fix, and they DON’T CARE. This service department is worthless!!
Employee communication could use improvement. The integrity of the service department could use a touch up as well although, Anthony/Tony was of great assistance during my time there. He helped more than those who were seemingly in a more position of power than him, so I really appreciated him for his time.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.