Lakeland Volkswagen

awhy242ty 

on DealerRater

3 years ago

Terrible inventory, charming associates. Perfect recipe for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of issue and brushed it off, stating it was because of the “newness”. Long story short, company told me they don’t recall my visit and ended up paying a large sum of money for a vehicle bought less than 90 days ago. 

Martin 

on DealerRater

3 years ago

The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers. His attitude and personality bring shame to the VW brand. There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the d... read more

ALEXISON1987 

on DealerRater

4 years ago

My vehicle was telling me that I was due for an annual service but only had 3,000 miles on the vehicle. I arrived and the advisor checked to confirm that I was truly due for service. He said that I was. He called 2 hours later stating that it turned out that I was in fact not due for service. He stated that the technician reset my service indicator, which in fact had not been performed. 

janelle.edwards26 

on DealerRater

4 years ago

The service guy was not friendly and made me feel not appreciated. His tone was rude and he spoke to me sometimes with his back towards me. Not very customer friendly. I also had to wait 2 hours for a break job. 

nthielen 

on DealerRater

4 years ago

The technician wanted to charge me for every single thing. Even things that I’ve brought my car in for in the past. I was able to google and fix the Apple car play myself. I thought my warranty was 75k miles but was told it was 72k so I missed my warranty for these minor things by 2k miles. I dropped my car off for a 9:30 pip change appt. and it was not ready until 4pm! The car wash looked like my 8 year old son washed it. Worst experience I’ve ever had there and I’ve been coming there since I purchased my car in 2018. 

KEVIN.ORETA 

on DealerRater

4 years ago

Did not feel welcomed upon first contact with advisor inside. I advised that I had an appointment, but advisor failed to check appointment and all noted details for visit. Instead started informing me of prices after it was stated that there was a service plan. Overall felt rushed throughout the process even after repeating that I had an appointment with all notes and service plan included. 

TRich 

on DealerRater

4 years ago

My brother wet there to see if can get car he saw on there website. The salesperson told him they only have they won't have that one and tried to shove him into the most expensive modal. When called thyvsiad it right herein thelot and I can get it ready to test drive. Dishonest and vile. We will it do business with them xxxx you! 

laura.allen0607 

on DealerRater

4 years ago

I waited for 2 hours in the waiting area even though I had an appointment tim. I waited all that time and after 2 hours of sitting they came in and said it was just then getting worked on. They were short staffed that day but it would have been nice to know that because I would have come back another day or left my car there all day. The staff was nice and all, but I was VERY disappointed with my visit. Thankful they were able to knock some money off my bill to help. 

covcove 

on DealerRater

4 years ago

I should not be penalized for getting service at a closer location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision.