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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The service rep that helped us out was great. He informed us of everything that was needed. Once the dealership took the car for service he kept us informed and what was even nicer was that he was classy and courteous.
Absolutely worst experience I’ve ever had. Michelle was the salesperson and she was very nice, professional, and knowledgeable, no complaints there. But, I had and appointment to see a Volkswagen Atlas. I drove 2 hours from Fort Myers to see it. We test drive the vehicle, while driving the tire low presser sensor came on the dash. When we got back to the dealership I noticed that the front tire had a large groove in it. Like the tire had gone flat and the vehicle was driven on the rim. The leak was so bad that the tire had g... read more
Dealer lost my vehicle and was very nonchalant about the situation. The service Advisor was also Very rude when question about my vehicle were asked.
Six days to do a wheel bearing, which they couldn’t get apart. So it cost me another $900 dollars for a whole hub assembly. When I picked up car we drove for 5 miles took car back because car was not right.
The phone system is horrible. No one answers. It is automated. It gives options for service, sales and parts. No option for finance or any other department. When you opt for any of those three, no one answers. If you need someone in finance, they tell you to call and leave a message, but there is no way to get to the finance phone messaging service. It takes days to contact someone. The only possible answer is to go to the dealership to find someone to speak to. Also the managers are rude and not fair. I’ve bought several ve... read more
Made a snap diagnosis that was going to cost $2500 to fix. Took it to another VW dealer, they said absolutely zero issues.
Slow service, lack of communication and incomplete work. It took my vehicle being completely unsafe to drive for repairs to be complete.
3.5 hour oil change, something mysteriously ended up missing out of my car. Car wasn’t washed too well either!
Will no longer use this business. It's not about good service but how to make money with the littles effort. We told them about the issues we where having only to be charged $300 for verifying said issues without any actual work whatsoever performed. Used business for many years. Management changed and so did the service. To bad.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,844 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.