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Lakeland Volkswagen

4.4
  • Car Dealers
  • Lakeland, FL

About this business

AutomotiveCar Dealers

At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more

Location details

209 S Lake Parker Ave, Lakeland, FL, 33801, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
4.45,842 reviews
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David Johnson's profile image
David Johnson 
2 years ago

Poor communication, terrible phone switch board and they don’t call you back. Poor pricing, I was quoted a job it then DOUBLED in price when they found it was an insurance claim. Poor workmanship, car was in the shop for 6 weeks, returned, engine leaked oil. Took it back to be told that they had not sealed the oil pan correctly. Apparently fixed. Still leaked engine oil. Took it back, they claimed there was something else wrong a crack in the top oil pan that they had not seen before ? They would not stand by their original ... read more

Jmacbride78's profile image
Jmacbride78 
2 years ago

Until recently, I’ve had nothing but an excellent experience with Lakeland VW. Matt, one of the service representatives, is a consummate professional, timely, communicates well and seems genuinely interested in providing a great customer service experience. However, my perception of Lakeland VW’s Service Department has recently changed. Matt remains an employee to be HIGHLY valued by this dealership. However, my perception of this business changed drastically when recently my service experience required a manager to be invol... read more

skmekingusa's profile image
skmekingusa 
2 years ago

The customer service from Katlyn was great. However being told that the car needed a new engine air filter and a new cabin air filter without them having been removed for inspection seems pretty fishy in my opinion. Additionally for a coolant alarm to go off immediately after leaving the shop when they were asked to check all of the fluid levels also seems like it shouldn’t have happened. 

petepetridis's profile image
petepetridis 
2 years ago

It took 2. 5 hrs for an oil change. Poor service, made us wait because they were short staff. They should have called us and we could have re-scheduled! 

Williams_don7's profile image
Williams_don7 
2 years ago

My car had a braking issue that I pointed out on three different occasions... the first two it was dismissed as nothing, the third time a service technician found the issues, wish I knew his name because he deserves recognition. He listend to my complaints numerous occasions and kept going back to the vehicle until he found it. It was a brake and rotor issue that was apart of a recall that nobody seemed to be aware of. In summary, I was told over the phone that I will have to pay to get it fixed eventhough i pointed this out... read more

bee8969's profile image
2 years ago

I came in for a recall on my vehicle when I arrived ask for an oil change too . 2 hours later they tell me my car is complete the oil change is done and that they noticed that I have a recall On my car and I need to bring it back . I told them that was the point of me being my vehicle to get serviced and I had to wait another hour hours 

Christie.camacho1's profile image
Christie.camacho1 
3 years ago

i came from oil change and some many new new issues i have to come out pocket ans is not related to nothing i did . 

ava11205's profile image
3 years ago

Lakeland Service the WORST! ! 3 hour oil change, then give you a 1600.00 est of things that are not even wrong with car. For example daughter had them put new tire on due to puncture tire 3 months ago today rec’d 4 new tires, new brakes that they claim were fine 3 months ago.. You guys need to better if you want customers to trust your repair estimates.. Take notes on customer service at Lakeland Toyota. Good & Honest service! 

Me's profile image
3 years ago

Overpriced. Conveniently find unneeded repairs to do on old cars Shame that VW Parts Unlimited went out of business 

Frequently asked questions about Lakeland Volkswagen

How is Lakeland Volkswagen rated?

Lakeland Volkswagen has a 4.4 star rating with 5,842 reviews. 

When is Lakeland Volkswagen open?

Lakeland Volkswagen is closed now. It will open at 8:00 a.m.