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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Awful experience, did not live up to agreements. Poor knowledge of warranty & nav. System. Would not recommend.
Service was done in our car and after many days and no one call us to let us know. Finally when we call the dealer the receptionist didn't know where was our car. After we paid our Large Bill and we proceeded to take our car back home We had to turn around because we got a light came on and the car wasn't working right. The Second bill they try to stick to us was outrageous. Sincerely One very on happy Customer!
They keep telling me there is nothing wrong like im making it up. I have had the car in many tumes since i bought it but they cant find the problem. Im afraid the car will hurt my family
Problem not solved. Numerous attempts to contact dealer, either get disconnected during phone call or after being forwarded. Tried email, went to car leasing no reply. Tried texting 3 times no reply. I have SPENT $1800.00 same problem. Engine lite still on. Very frustrated and annoyed can not get a response from dealer. Just want vehicle repaired. Will be very surprised if this response goes anywhere or get a reply.I am not rating a person, it’s the repair result I find disappointed in. And inability to communicate with the ... read more
I took my brand new car in for my first oil change. The appointment was early in the morning and I even dropped it off the night before but they didnt finish up until late afternoon. This would have been fine but the car still wasn't ready when I came to get it. They'd said they just needed to reset the oil life... except I found this morning they didn't do it. Now I have to take time to bring the car back. I should have just gone to Kuhn Volkswagen dealership where we bought it but Lakeland was closer to our home. It doesn'... read more
Hello. Came in for a recall on motor rod. Left in a donut tire do to tech cutting the passenger tire. Returned Monday to get the new tire out on. Asked for the new tire to go to the back and rotate the 2 in front to the back. Didn’t happen. Also Tech left grease on my door in several spots, left the tire all dirty and white cream grease all over tire and wheel. This was my first time here and will be my last. Seems like the tech can’t seem to do a great job. Thank you.
Incompetent staff and bad service. 12/7/2022 I went for a 60k service and it took 2.5 hours. Turned out that they left the key from our car in other’s customer car what had already left and they weren’t able to reach him out. But no one told us about this, they just kept us waiting, trying to contact that client during this time. I didn’t have time so we left without our car. For the inconvenience of missing our key they paid our oil change service. But the next day an oil leak was discovered, it was Sunday and I had to stay... read more
The appearance of the dealership was fine. There was only 1 car inside the showroom floor so the service department customers could not become future new car buyers. Below,,, the service department icon has a listing of only ( Matthew Lindberg ). 1 person. HE WAS NOT the person that I saw OR dealt with. The Service Representative that I saw was KATLYN OLDHAM. An unprofessional sour note for your dealership.
Very poor communication. Have been told my vehicle is fine twice when I leave but have been called twice to come back to check again. The last time they ordered a part and then when I went they said I would have to come back again to put I another part. Was not helpful when trying to schedule another one.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,842 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 8:00 a.m.