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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery.
Business response:
Please provide additional information invoice # and vin number, on every vehicle that comes in for service a battery test is preformed test strip is attached to the invoice
The Lakeland VW dealership has always been my go to place to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figured that it was time for an alignment. After paying for the service the trembling still exists.
Business response:
please provide additional information invoice # and vin to better under stand the issues and what was done and recommendations or finding with a rim or suspension thanks
Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment.
Business response:
Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices
i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no one introduced themselves by name. it was a very informal and unprofessional experience.
Business response:
Good afternoon can you provide some additional information, invoice number and vin to better understand the issues and look into the time frame thank you
Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape possible. My husband took it for the most recent oil change and had to sit with my 2 small children in the waiting room for 3 1/2 hours, which was not even the worst part - They informed him that it needs $3,000 worth of immediate repairs, one of which was a $1700 new oil pan because “someone” stripped the oil plug. When ... read more
Bought vehicle, next day it had check engine light. Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours there was hostile and hung up then refused to answer my calls causing me to have to speak to someone named Gio to further investigate. Vehicle still has check engine light requiring me to go to another dealership in hopes to feel like my purchase was even worth it. I messaged Hunter after and he said he would look into it since t... read more
The staff is friendly and communicative, but overall I left pretty displeased. Yes my car is fixed, but I was given a very small car as a rental in comparison to my 3 row atlas. In addition the rental had a tire light on and wasn't full of gas when I received it. Pretty disappointing.
Business response:
Thank you for sharing your feedback, LAL. We’re sorry to hear that the rental car experience didn’t meet your expectations, as that’s not the standard we strive for. We appreciate your patience and are glad your car was fixed, but we understand the frustration with the rental situation. We’ll make sure to address this and improve moving forward. If there's anything more we can do, please feel free to reach out to Jared Diveley at jared@lakelandvw.com.
We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy
My air conditioning had over $600 work done to it and it's still not working 100% of the time.
Business response:
Hi, We appreciate your feedback and are sorry to hear about the ongoing issue with your air conditioning. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you in resolving this matter. Thank you for bringing this to our attention!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.