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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I asked multiple times if the vehicles was going to take more than a day would I be able to get a loaner for my wife and new born. Every time asked before during and the call that would earned the time it was there, I was assured I would get one. Sure enough just like last time we had this issue, there was no loaner. This is why we won’t come to the dealerships unless it is necessary and will not own a VW again. Once this is out of warranty we will get rid of it because it’s failing now. It will for sure fail in the future t... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Good(could be better) sales department, poor service department. Easy problem(bad key flob one day after buying the car and under warranty) turn into unnecessary paperwork.
Business response:
Hi, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with your key fob and the service process. We want to better understand what happened and see how we can improve your experience. Please reach out to our Service Manager, Jared Diveley, at jared@lakelandvw.com so we can assist you directly.
Codi and Lakeland VW have been great. Larry sneaking add on in that were not in the original out the door numbers was not, and his explanations were not satisfactory
Business response:
Thank you for your feedback. We’re glad Codi and the team at Lakeland Volkswagen were able to assist you. We apologize for any confusion regarding the additional charges and the explanations provided. Please reach out to our General Manager, Jared Diveley, at jared@lakelandvw.com so we can address your concerns and ensure everything is clarified to your satisfaction.
Ashley is amazing. However in the two days my car was there all my change and an additional coin purse of money was taken out of my car. Ashley said she will review the cameras and get back to me.
Business response:
Thank you for sharing your experience. We are happy to hear Ashley provided excellent service. We take your concern about the missing items very seriously and Ashley will review the cameras and follow up with you directly to address this situation.
I took my car because the check engine light was on. The service department supposedly fixed it, even though I showed them that the CarNet app said that there was a problem with the start/stop system, but she still insisted that it was fixed. The next day, the check engine light turned back on, so the problem was not fixed. That same day, my daughter took her car to get an oil change at 9 am. She stepped out of the dealer because they said it was going to take some time. When she came back, they had still not done the oil ch... read more
Business response:
Perfect Thank
Dishonest company. Sold me a vehicle that had significant mechanical issues without advising. Car was inoperable within 3 days of purchase and they told me I was overreacting and they couldn’t be responsible for every little thing that came up after a sale. Did not offer me a trade or rental til I got vehicle fixed. Took the vehicle to another dealership and have already had two batteries replaced. The shop has had the vehicle longer than I have. Reached out to GM hoping for resolution and have heard nothing. Avoid this deal... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I took my car to replace water pump I was charged 2,300 super expensive plus I got the car back super dirty inside and outside with mud everywhere
Business response:
Hello Miguel, thank you for sharing your experience. We’re sorry to hear about the condition of your car after service and the charges you mentioned. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and work toward a solution.
The manager Gio was incredibly rude and condescending. He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use this dealer due to being where the vw towing would bring the car we would never use it. The only good thing is their service reps. Ashley Giselle and Saul were amazing and beyond helpful. Frankly they should look for jobs at a better dealer because their amazing customer service skills and being wasted at such a terrible loc... read more
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the frustration you encountered. We’re glad to know that Ashley, Giselle, and Saul were a bright spot during your visit, and we’ll be sure to pass along your kind words. Your concerns have been shared with our leadership team. If you'd like to discuss this further, please reach out to Jared Diveley at jared@lakelandvw.com.
Terrible experience, oil changes over 4 hours. Promised a make up appointment never was booked
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.