This profile has been claimed by the business owner or representative.
Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I received a letter from VW of America indicating that parts for a recall affecting my vehicle were available and to schedule a service appointment to have the work done. I scheduled an appointment with my nearest dealer, took a day off work (the letter says the work takes 4 hours), drive to the dealership (45 minutes one way, plus tolls), arrived and was informed that they would only be ordering the parts that day and then when the parts arrived they would call me to schedule an appointment for the actual work to be done. W... read more
Business response:
Hi, We’re really sorry to hear about the frustration this caused. We completely understand how inconvenient it is to take time off work and make a long drive, only to find out that the parts still needed to be ordered. Please feel free to reach out to Jared Diveley at jared@lakelandvw.com so we can address this and work to make things right for you. Thank you for your patience.
Oil change service was not done properly and engine light appeared even before I could reach home. Also lied to me that water wash was done. Didn’t get a response to my emails. This is totally crap and I am highly disappointed
Repairs made as requested looks like I have a mechanical issue every other month , typically a car wash is listed as services performed but in my past 2 visits it has not been provided sad day
Business response:
Thank you for your feedback. We're glad to hear that the repairs were completed as requested, but we apologize for the missed car washes during your last two visits. We understand how important these details are and would like to make sure we address this properly. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you further.
In this most recent visit, I was a bit disappointed that the dash warning was not reset. I understand that it could be easily missed. Most visits are due to a dash warning. Rarely have I been able to get just what the dash warning repaired without other items. In these instances, I generally walk out with over a thousand dollars in cost. Considering that VW is a higher end vehicle and that most visits total over a thousand dollars, I expected the attention to details like resetting the dash warning would have been on the che... read more
Business response:
Thank you for your feedback and for being a loyal customer. We apologize for the oversight in not resetting the dash warning. We understand the importance of attention to detail, especially with a high-end vehicle like your VW. Your feedback will help us improve our quality checks. We appreciate your continued trust in our service center and are here to assist you with any future needs.
Nothing was resolved like usual. Wait time is ridiculous would recommend Volkswagen to anyone I know
Business response:
Thank you for your feedback, Cary. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. Your concerns are important to us, and we’d like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can work toward a resolution. Your satisfaction is a priority, and we appreciate the chance to make things right.
I'm really upset with this place their prices are so high, seniors can't afford these prices
Business response:
Hi, We’re sorry to hear about your concerns regarding pricing. We strive to provide fair and competitive rates for all our customers. Please reach out to Jared Diveley at jared@lakelandvw.com so we can better understand your experience and address your concerns directly.
Me and my husband bought 3 brand new cars from this dealership. I am posting exactly what another customer posted few years ago and I couldn't agree more. I also added my thoughts about his unacceptable behavior. “The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers (I shouldn't have stooped to his level but I raised my voice ba... read more
Business response:
I will gladly share the video footage of this customer and her husband with anyone who buys this. They had to have law enforcement called to get them to vacate the property. We fixed the VW issue. No cost to the customer. No further concerns with the car. This was all resolved and then BAM! Husband and wife go ballistic cursing and disrespecting 3 department managers, all in front of families waiting for their cars to be serviced. There was no issue, we are all left bewildered. Why did you yell, scream, cuss, disrespect and ... read more
We will never do business with Lakeland VW again. They really don't care about the customer.
Business response:
thank you for taking the time to leave us a review. Your feedback is invaluable for helping us improve as a business. We're sorry to hear about your issues we care about all of are customer strive to provide best service possible. your 2023 VW Tiguan SE unfortunately is not equipped with backup sensor this was explained to you on your last service visit. if you have any additional question please feel free to contact us and will try to find a resolution Thank you
They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.