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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Second time bringing my car for the same issue to be trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are paying so much for a brand new car and given no resolution. And then also lied to saying things were done that were proven not to be done at all. Car came back with damage that wasn’t on it before and no answers or resolutions. Had to take it to another dealer an hour away a few days later.
Business response:
We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be, especially with a new vehicle. This is not the experience we want for our customers. Please contact Jared Diveley at jared@lakelandvw.com so we can address your concerns and find a solution. Thank you for bringing this to our attention.
Communication was poor. My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left without a car for an additional day. Also suggested fixes like interior cabin filter that had been completed within the Last 30 days.
Business response:
Hi, We’re sorry to hear about your experience and the communication issues you faced. This is not the level of service we aim to provide at Lakeland Volkswagen. Please contact Jared Diveley at jared@lakelandvw.com so we can address your concerns and make things right.
Overall satisfied except very disappointed in military discount of only $15.00 off a bill over $900.00
Business response:
Hello, thank you for your feedback. We appreciate your service and understand your disappointment with the military discount. We will take your comments into consideration as we strive to improve our customer experience.
Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer questions asked.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
My service advisor was fantastic! The services (oil chg/tire rotation) took 2 hours, which is way too long, and the charge for tire rotation is ridiculous... $55??? Are you kidding? That's max $20, maybe $30 service, and that's pushing it. So unfortunately, I will not be back to your dealership.
Business response:
Thank you for your feedback. We're glad to hear that your service advisor was fantastic, and we truly appreciate you taking the time to share your experience. We apologize for the longer-than-expected wait and the tire rotation charge, as we always aim to provide transparent and fair pricing. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss your experience further and address any concerns you may have.
It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be done and you didn't have the part to do the replacement. Very disappointed that someone told me wrong or should I say lied to me.
Business response:
We're very sorry to hear about your recent experience and truly understand your frustration. We apologize for the delay and the miscommunication regarding the airbag recall. This is not the level of service we strive to provide. Please reach out to us directly so we can make things right and ensure the recall is handled as soon as the part is available.
It was just bad. Won’t be back for any type of service.No No.
Business response:
We're very sorry to hear about your experience and that we fell short of your expectations. We’d appreciate the opportunity to learn more and try to make things right. Please feel free to reach out to Jared Diveley, at jared@lakelandvw.com at your earliest convenience. Your feedback is important to us.
I was there for 2 flat tires repair. I have a safety drive insurance for my flats and the vw custmer service told me that the insurance company was closed that Saturday and was not true. This is happened almost a month ago and i still fight with the insurance for the reimbursement.. Of course I went to other placed due VW of lakeland wants to charge me $120!!! For two patches and balance the 2 tires
Business response:
Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with both the insurance issue and the tire repair process. We understand how frustrating it can be, and we want to ensure that we help resolve this matter for you. Please reach out to Jared Diveley directly at jared@lakelandvw.com so we can address your concerns and look into the situation further.
I was provided a delayed response regarding the updates on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review of coupons from Brandon vw I was provided a simple answer that there was nothing that can be done. I Requested to speak with a manager and he was no help and made it very clear customer service was not at the forefront of Lakeland VW. He then advised there was another holiday special coupon and I could find it on the websi... read more
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is open now. It will close at 7:00 p.m.