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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why t... read more
Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why t... read more
Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why t... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Liars. I hope that people will avoid purchasing a vehicle from this dealership. They did 3 credit pulls, but did not pull from the pre- approved lender. The rate they got for the loan was terrible! I take responsibility for signing, but fortunately I was able to immediately refinance with the pre-approval lender and got an excellent interest rate and lower payment on a shorter term loan. This dealership employs people who are sharks.
Business response:
Hi Carolyn, I’m sorry to hear about your experience. We strive to make every transaction transparent and smooth, and it’s clear we missed the mark in your case. I would appreciate the opportunity to look into this further and address your concerns. Please reach out to Jared Diveley at jared@lakelandvw.com at your earliest convenience so he can assist you in resolving any issues you’ve encountered. .
It took three hours for a basic oil change! More time was spent trying to sell me stuff I didn’t want.
Business response:
Hi, We apologize for the extended wait time and for any frustration caused during your visit. We strive to provide quick and efficient service without pressure. If you'd like to discuss your experience further, please feel free to reach out to Jared Diveley at jared@lakelandvw.com. We value your feedback and hope to make your next visit more enjoyable.
They were not respectful of my time when I was there. I waited about 2 hours for a routine maintenance and was the 1st appointment of the day
Business response:
Hi, We’re sorry to hear about your experience and the frustration you experienced with the wait time. We strive to respect our customers' time and ensure efficient service, and it seems we missed the mark during your visit. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and work toward making your next visit a smoother experience. Thank you for your feedback.
Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made ... read more
Business response:
Good morning can you provide some additional information to understand what transpried at the time of your service, invoice # and vin thank you
Was scheduled for a warranty repair, and when I showed up for the appointment, they told me they did not have the part. Keep in mind that I had been at the dealer waiting for the vehicle for over an hour. Then they gave me another appointment a few days later, only to tell me they were still waiting for the part. The third time was the charm, but this time I asked to be scheduled on a Saturday so I would not have to use my PTO. I do not recommend it.
Had $7500 worth of Service done here, Got my Touareg back after (8) Weeks and 1st day back, My Wife advised me it smelled Hot and Still OVERHEATING! I was told by “Gio” the Service Manager that “When it left here, It wasn’t overheating!” Adding Coolant was minimal due to the fact my Wife works 2 miles from Home. A trip to N. Florida and FOUR Gallons of Coolant later, It went back and diagnosed with a Blown Head Gasket! No S**T! Gio refuses to take ANY responsibility so I now have an unusable Car! NEVER will I step Foot on La... read more
Business response:
AFTER THE REPAIRS WAS COMPETLED VEHICLE RETURNED 2416 MILES LATER AND YOU SERVICE CONTRACT PAID $6500 FOR THE REPAIRS YOU PAID $977.65 WE HAVE ALL THE DOCUMENTS TO BACK IT UP THAT"S THE CORECT INFORMATION HAVE A GREAT DAY
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,976 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.