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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. The seller was not pleasant and got very defensive when i told her i could get more for my trade in (which i totally did somewhere else), The manager never bothered to introduce himself and just in general, they acted like they didn't care for my business whatsoever. Hence why i took my business to Brandon Volkswagen!!! that... read more
Did not listen to my requests or conserns. Didnt honar my appointment in a timely mannor. Requested a call back to address these conserns and others. Like puttung the WRONG oil in the engine. Maybe Ill recieve a call back now.
Maintenance —when you pay for oil change most dealers include tire rotation in pricing-plus your maintenance agreement @ purchase is 24 months every 10,000 miles. This is to long even for full synthetic—- no one should even purchase this, it’s not worth the money for 2 oil changes in 2 years
Kaitlyn told me to come in on one day specifically and did not schedule an appointment. Then made me wait 2 days to receive my car back knowing I am 9 months pregnant. Due to her not scheduling an appointment I had to miss work multiple days.
Poor communication. Had to keep calling back for a status. Part needed was marked up 300% ??? Would never use them again. Needed ride to get car and they were supposed to pick me up at 10am and they didn’t arrive til after 11am.
Usually I have no issues with the dealership. It hasn't given me any trouble before... However, this past visit they tried to scam me. Unsure if its because of sexism or because they just thought I'd be too stupid to notice. I came to the dealership to have an oil consumption test. Which, all they do is mark where my oil is on the dipstick, and schedule a follow up to see how much oil was burned. This service was not completed. Instead, they tried to charge me 130 dollars for an oil change due to 'overfilled oil'. Now, I kne... read more
The people are very nice, but the mechanics seem to be completely incompetent. Took my car in for a chronic low pressure tire. They returned it the same warning lights still active. A week later started getting the same warning light for a second tire. Took it back to them, they kept it for three days couldn’t find anything and returned it to me. The next day, the lights back on. Their explanation … “it’s really weird. Don’t know what’s going on.” Never had this issue at the Brandon VW service center. And I have a tire warra... read more
Poor customer service and lack of accountability when they are neglect for not properly handling your vehicle. My vehicle went for service for one thing then engine cover is gone from my vehicle which they allege there was never one there. I advise people to take pictures of their vehicle in case you’ve to prove it later
Went for new tires and new radiator charged 800 dollars so dealership would agree that radiator should b replaced
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,840 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 12:00 p.m.