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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Unprofessional. Highly disappointing experience with sales department.
Business response:
Carl, our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (855) 381-4077. We hope to find a solution promptly.
Better communication from advisors
Business response:
Hello Angela, I apologize for any issues concerning communication you have faced. If you are open to discussing any issues you may have had in further detail, please contact me via email at kmillerjn@yahoo.com at your earliest convenience. Thank you for alerting me, and I look forward to speaking with you soon. Best regards, Kendall Miller.
RecommendedI don't think a Dealership could treat there customers any better than Jenkins does.People will just have to go there and fine out what I did.
Business response:
Hello David, thank you for the recommendation! We're so happy you're pleased with the experience you had at Jenkins Nissan. Come back and see us anytime!
Terrible customer service in service department. 2019 Nissan Sentra towed there for the second time in two weeks for a supposed brake switch issue, only to be told it’s a recall that Nissan has yet to provide parts for. So my vehicle that is STILL under warranty is non driveable but I can’t get a loaner vehicle unless Nissan approves it. So I call corporate, get a case number, and to now be told they still have no answers and being talked to like I’m an idiot. Don’t actually know what’s wrong with it so I guess the fact that... read more
Business response:
Hello Jennifer, our customers are very important to us and we are sorry to hear we may have let you down! We understand that sometime miscommunications can happen and would like the opportunity to talk. Please let us know more about what happened and how we can remedy that for your next visit. Send us a message at kmillerjn@yahoo.com ,when you're able, to our General Manager Kendall Miller.
After leaving the shop, and being told the shop broke one of my hubcaps the remaining hubcaps came off driving down I4! I tried contacting Anthony, my service advisor, and he didn’t return my call or text! If your shop staff can’t even put a hubcap back on, are they qualified for anything else?? I was just trying to get established at a local Nissan dealership for my auto needs, but obviously it will not be at Jenkins Nissan!
Business response:
Thank you for your feedback Kellie. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (855) 381-4077 to let us know how we can do better.
Get a better service dept
Business response:
Ray, we're sorry to hear that you didn't have a great experience. Please call us at (855) 381-4077 to let us know more.
Would be nice if someone actually got back to me when it came to scheduling maintenance for my flashing check engine light! I contacted them at least 3 different times and was told they would get back to me once They checked their schedule. It’s been well over a month and not a single soul has contacted me since.
Business response:
Brittany, we're sorry to hear your experience with us was less than amazing. Please reach out to us at (855) 381-4077 so we can understand what happened and how we can improve. We look forward to hearing from you.
I came in because my Nissan was making a noise. I was turned away because I did not have a appointment. I then said I’d like a car wash. The service person said that’s fine, “it will be very quick”. 45 min later I still didn’t have my car back and was not given an appointment for my problem. However, the service guy asked me 3 times what year my car was, did I know my vin number, what was my address-3x’s!!! Ok as if that wasn’t enough, he goes on to tell me that employees were fired for charging for services not rendered. W... read more
Business response:
Tina, Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (855) 381-4077 to let us know how we can do better.
Get me a newer car I been with Nissan for 9 years
Business response:
Samara, We're sorry to hear that you didn't have a great experience. Please call us at (855) 381-4077 to let us know more.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.