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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The $5 oil change for the life of your vehicle has turned into a $10 oil change with no notice. A 4:00 appointment turned into a 3 hour wait to get your oil changed. No customer appreciation for loyalty after buying 3 vehicles from them. Time to shop elsewhere.
Business response:
Dear Carolyn, we are very sorry to learn that you did not have a positive experience when you visited our service department. We apologize for your inconvenience. We want to assure you that we take matters of customer service very seriously. If you would like to discuss your visit in greater detail, we would love to talk to you. Please reach out to Kendall Miller at kmillerjn@yahoo.com.
called me that my car was ready for pick up then when I gave them an extra hour and a half for it. they take an extra hour while I'm at the dealership. worst fucking service emaginable, truly hate it there
Business response:
Dear Josue, on behalf of Jenkins Nissan, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at kmillerjn@yahoo.com so we can work towards a resolution. Thank you for alerting me to... read more
I've been a loyal customer for 9 years. Recently there were quite a few tries by service advisors to up sale me -this is rather annoying, but they are not entirely at fault. My last visit, though, was a different story. After making appointment online in advance, specifying that I need oil change, coolant flush and tune up I ended up waiting 4 hours due to not enough spark plugs. I highly doubt that the mechanic discovered on the spot that 4 spark plugs are not enough for V-6 tune up. And this brings the question: does anyon... read more
Business response:
Dear Konstantin, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to hearing from you.
when you have an appointment time, honor that time. my wife and I had a 8:40 oil change appointment this passed Thursday, we arrived, from Winter Haven, where we live, at 8:30, we did NOT leave your place of business until10:35. 2 hours for an oil change with an appointment is ridiculous. I went out front of your business and called to speak with the general manager as I had a complaint, after being on hold for about 4 minutes the lady came back on the line and said he was busy to call back later, this is a terrible way to c... read more
Business response:
Hello, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact me, Kendall Miller, General Manager, at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.
RecommendedThey had my car a total of 8 hours, no apologies or concerns. I understand being behind or not having a part in but a lack of customer service and keeping the customer informed is inconsiderate and unprofessional. If I dont need warranty work, I won't be coming back. Honestly don't want to come back even if I have warranty work even thought my car is still under warranty. Had an 8am appt for an oil change/tire rotation/ and to check on an issue with my radio (under warranty). No one came to update me on my vehicle the 3 hour... read more
They had my car a total of 8 hours, no apologies or concerns. I understand being behind or not having a part in but a lack of customer service and keeping the customer informed is inconsiderate and unprofessional. If I dont need warranty work, I won't be coming back. Honestly don't want to come back even if I have warranty work even thought my car is still under warranty. Had an 8am appt for an oil change/tire rotation/ and to check on an issue with my radio (under warranty). No one came to update me on my vehicle the 3 hour... read more
Business response:
Dear Emily, on behalf of Jenkins Nissan, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at kmillerjn@yahoo.com so we can work towards a resolution. Thank you for alerting me to... read more
Recommendedhttps://mandrillapp.com/track/click/30078964/jn-luis-romero.salesrater.com?p=eyJzIjoiNTlJRV9JcGFqSVhXNEVyaU90YV9JczF4bnFzIiwidiI6MSwicCI6IntcInVcIjozMDA3ODk2NCxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvam4tbHVpcy1yb21lcm8uc2FsZXNyYXRlci5jb21cXFwvcmV2aWV3c1xcXC9uZXN0b3ItZ2F2aXJpYS0yMDIxLW5pc3Nhbi1hbHRpbWEtODE0ODBcIixcImlkXCI6XCJjMzcyMDgxY2EwYzg0N2M3OTMzN2QxOTAyODJmZjdiMVwiLFwidXJsX2lkc1wiOltcImRlZmIwNTRiZTFjYWQyNjBiNjc1NTg3YzVhMGEzM2U5YTNiMTRiNjBcIl19In0
Business response:
Thanks, Nestor, for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!
HORRIBLE EXPERIENCE!!! They are selling at sticker price + $4995 market adjustment! They wanted $49,889 for a Nissan Frontier 4x4 V6. Seriously overpriced. Priced more than a Toyota Tacoma or a F-150 XLT (which are far better). I feel lied to and they wasted my time. DO NOT BUY FROM HERE. The sales manager Richard is a rude...
I emailed on Sunday (I know they’re closed) assuming someone would respond on Monday….well they did with an automated response. I emailed back again asking if the vehicle was available still, because I was interested in a specific one and coming from the other side of winter haven and got another generic response telling me I didn’t tell them if I had a trade….not understanding what that has to do with anything…. Totally unhelpful. So 2 business days later and they still can’t tell me if the vehicle is available or not. I ... read more
Business response:
Dear Jennifer, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to hearing from you.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.