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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The service department is not as good as it use to be waiting times are too long when you have appointments, sometime the don't even notify you when is ready.
Business response:
Martin, Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you have a chance. Thank you, and we look forward to hearing from you.
Brought my Pathfinder for service because my sunroof was stuck open, no one ever called to let me know what was going on with my car every, time I called I was told they were very busy and would find out and get back to me...this went on for 3 days...finally got fed up and called Nissan NA and opened a case...low and behold 15 minutes later I received a call telling me it was catastrophic failure and would need to be replaced for $4000...they weren't even unable to close the roof...I picked my SUV up first thing in the morni... read more
Business response:
Lisa, Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Kendall Miller at kmillerjn@yahoo.com so we can work with you to make this right.
Poor customer service, zero follow up when told there would be. Poor communication. Purchased 3 vehicles from this dealer and this one will definitely be the last.
Business response:
Lucas, Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Kendall Miller at kmillerjn@yahoo.com so we can work with you to make this right.
I had a 3:30 appointment for an oil change. Now that I’ve been here for 3 hours, I’m finally leaving! So disgusted with no updates at all, as to why it took so long. I will drive to Hill Nissan from now on.
Business response:
Christine, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution.
I took my car for an oil change I got it back with a mark on the driver passenger door.... they were supposed to review cameras and get back with us.... never happened...I went up there and called
Business response:
Valina, We regret to hear that you had this experience with us. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you can so we can address this situation directly. Thank you and have a great day.
This review is for Jenkins Mitsubishi. Try truth in advertising and include the $1895 "reconditioning" fee missing in posted price. I called the dealership and they only mentioned the dealer fee. Just be honest!
Business response:
Andy, Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you have a chance. Thank you, and we look forward to hearing from you.
the service department has some dishonest people working to fix parts that are perfectly good. The wait times are definitely off the charts for the longest wait ever!!
I bought my car from Jenkins Nissan 8 years ago and have been bringing it there for service the entire time. I went to get my oil changed on Saturday and I’ve NEVER received such poor service until I got Naca Rivera as my service advisor. He’s VERY unprofessional, rude and he made it seem as if my “little $9.00 oil change” was less important than others who were there to have service done on their vehicles. He never discussed my inspection with me (which indicated that I needed rotors and would have had them done at that tim... read more
I got a oil change just the other day and was told one of my tires had a small leak and it was fixed although my tire pressure when receiving it back was 31 while the other tires were 34/35 and 38 all uneven tire pressures and NOW the tire is now 29 which clearly something wasn’t done. I already left and was on my way home I decided to call and speak to a supervisor and got David on the line and David was very rude and couldn’t care less and even hung up the phone on me! I immediately called back and spoke to someone else a... read more
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.