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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I had a routine oil change preformed here and the next day I had an oil leak. I took my Altima to a local shop and they told me the tech that did the oil change put 2 washers under the oil drain plug. I tried to call the service department and waited on hold for 20+ minutes.
Changing the people who represent the Label "NISSAN" from this location. Here is a copy of my appointment. Confirmation Code: X0693BFHPT Date and Time: Nov 8, 2022 3:00:00 PM Vehicle: 2015 NISSAN ALTIMA VIN: 1N4AL3AP6FC426779 Advisor: Angel Colon, BY THE WAY THIS PERSON NO LONGER WORKS THERE. Requested Arrangement: Waiting while work is performed WAITED FOR 2 PLUS HRS. Anthony, who I talked to was very rude and was NOT willing to work with me on this issue. I have been a Nissan owner for the past 15 yrs plus and be... read more
Business response:
Juan, Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I made an appointment to have the recommended service done on my car. My appointment was at 10:00 am. and I got there 10 mins. early. When I got there the service person said they were right on time and that it would take about an hour. Okay, no problem, that's what I expected. When almost 2 hour past with no news, I went to ask how much longer, that same service person said they were backed up three hours. I said"But I had an appointment." She said that was with an appointment. Why did I have to make an appointment if it w... read more
Business response:
Joni, We regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution.
Last week I had an appointment to wait for service and was told I would have to wait 3 hours before they even got to it. I was told I could come back Sunday afternoon and wait for it. I came back on Sunday at 12:30pm as suggested and was told they would get right on it. I sat next the the parts department so I could keep an eye on the car. 45 minutes later a young man input the car on a lift ant raised it in the air. He then stopped to chat with his fellow workers for 5 minutes. I was there for three things 1. Oil and filter... read more
Horrible customer service! They were literally going to leave my cousin outside if she didn’t sign the paperwork & ge the car b/c it was after hours! She did, but the Michael W. was SO RUDE!!! He literally told my cousin if she didn’t buy it today she couldn’t go back in the morning b/c the car would NOT be sold her in the morning. He was a prick! So so rude!! I was on the phone with her for 2 hours. DO NOT BUY YOUR CAR HERE!!! Worst treatment she ever heard & I’ve ever experienced! He was not understanding & a total jerk!
Business response:
Melissa, We regret to hear that your cousin's experience with us was not a positive one. When they have an opportunity, please have them reach out to Kendall Miller at kmillerjn@yahoo.com so we can try to restore their confidence in our business. Thank you for taking the time to reach out to us.
Jenkins Nissan has became a whole entire JOKE!! From the service advisors to the managers!! This is my second vehicle over the years with Jenkins. In fact, I loved the service I got from my first purchase, it made me want to come back for my second. That all changed in 2021 to be exact. My oil change experience has been horrible every single visit. I’m starting to think that since the service department always say they are backed up, some of the oil changes are not being completed. I experienced the worst of the worst today... read more
Business response:
Kita, Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Kendall Miller at kmillerjn@yahoo.com so we can work with you to make this right.
😌I used to always drive for 35 miles to Jenkins for my car service since I bought my vehicle there back in 2016 because their service standard was very good. I would now say that their standard is descending bad now a days. I had a very bad experience yesterday. I went there for oil change and for to fix a dashboard waring. 1) I was told that their specialist for to check the airbag warning is not available since it was a weekend. I was not even told when I was scheduling the appointment over the phone! I primarily went th... read more
Business response:
Dear Raviraj, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Our General Manager would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Kendall Miller at kmillerjn@yahoo.com.
I bought my car at over 34,000 miles, came in yesterday to be told I needed this and for my 30,000 mile check-up, cost me $743, so pissed. I've only drove the vehicle 8,000 miles
Business response:
Diana, We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I called Jenkins was told it was cost me $150 to look at my vehicle. I took it in, it was running rough and was leaking in the front inside. They had it 2 days. Was told it needed new plugs (which I had changed) and new coils. Quoted $178 plus for each one 8 in all to correct running rough. Was told they took apart a lot of the side panels inside to determine it was the tubes. All together around $3000 to fix my car. Also they could put a used motor in for $7500. My husband purchased the coils for $80 and fixed the running r... read more
Business response:
Pattie, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you can so we can address this situation directly. Thank you and have a great day.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.